Customer Success Manager

HSI

Customer Success Manager managing a portfolio of SMB and mid-market accounts for HSI’s EHS solutions. Guiding customers to realise value and maximise product adoption in a fast-paced environment.

Posted 4/27/2026full-timeLondon • 🇬🇧 United KingdomJuniorWebsite

About the role

Key responsibilities & impact

Build and manage strong relationships across a portfolio of customers, acting as their primary point of contact
Proactively guide customers to maximise value, adoption, and ongoing use of HSI solutions
Manage the full customer lifecycle, including engagement, retention, and renewal
Identify and close upsell and cross-sell opportunities within your accounts
Own retention performance, contributing to renewal and growth targets/quotas (including NRR)
Develop strong product knowledge and guide customers on best practices and effective use of our solutions
Partner with Sales, Support, Product, and other internal teams to deliver a seamless customer experience
Advocate for customers by sharing feedback and product insights with internal stakeholders
Maintain a strong understanding of customer contracts and renewal timelines
Effectively prioritise and manage a high-volume portfolio (100–150 accounts)
Contribute to team best practices and continuous improvement

Requirements

What you’ll need

1–3 years’ experience in Customer Success, Account Management, Sales, or a similar customer-facing role
Proven experience working toward and achieving revenue-based targets or quotas (monthly, quarterly, or annual)
Familiarity with Salesforce and/or Customer Success platforms preferred
Strong relationship-building skills, with the ability to engage and communicate effectively with a range of stakeholders, including senior contacts
Excellent written and verbal communication skills, with confidence presenting to customers
Highly organised, with strong time management skills and the ability to prioritise across a high-volume portfolio
Comfortable working with web-based technologies and quick to learn new tools
Proactive, solutions-oriented mindset with a willingness to learn and grow
**Nice to Have**
Experience in SaaS or subscription-based business models
Exposure to EHS, compliance, or regulated industries

Benefits

Comp & perks

Be part of a growing EMEA team where you can make an impact from day one
Gain hands-on experience managing a diverse customer portfolio in a fast-paced SaaS environment
Develop your skills across the full customer lifecycle—retention, growth, and customer strategy
Work in a collaborative, hybrid environment with opportunities for career progression

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementSalesRevenue-based targetsUpsellCross-sellProduct knowledgeBest practices

Soft Skills

Relationship-buildingCommunicationTime managementOrganizational skillsProactive mindsetSolutions-orientedPresentation skills