HSI

Solutions Architect I

HSI

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Provide advanced technical support and customer service to existing customers utilizing the safety management system
  • Assist clients in effectively implementing, updating, and maintaining their configured sites
  • Collaborate with software developers and cross-functional support teams to resolve customer issues
  • Proactively recommend product enhancements that improve system performance and user experience
  • Act as a technical resource with deep understanding of company products, data architecture, and APIs
  • Serve as an intermediate-level system administrator
  • Assist or lead internal and paid customer projects as the primary technical resource
  • Conduct thorough quality assurance reviews to ensure all LMS implementations meet defined specifications
  • Investigate, resolve, and/or escalate advanced technical support issues
  • Provide detailed guidance and support to customers in executing system modifications
  • Perform data and system audits to ensure accuracy, consistency, and proper data mapping
  • Maintain accurate records of all activities in Salesforce
  • Ensure customer tickets are closed within company Service Level Agreement (SLA)

Requirements

  • A Bachelor’s Degree in a related field. An Associate Degree and 3+ years of relatable experience may be substituted for a Bachelor’s Degree
  • 2+ years of experience consulting with end-users and sales to determine system configuration needs
  • Administrator experience with a Learning Management & Safety Management System is highly preferred
  • Familiarity with databases is a plus
  • Intermediate to advanced skill set in Microsoft Office, previous experience working with advanced Excel functions
  • High interest in technology and strong technical aptitude
Benefits
  • 51 - 200 👥 HR Tech 🤝 B2B ☁️ SaaS
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportsystem administrationquality assurancedata architectureAPIsdata mappingSalesforceMicrosoft OfficeExcel
Soft Skills
customer servicecollaborationproblem-solvingcommunicationtechnical aptitude
Certifications
Bachelor’s DegreeAssociate Degree