HRI Properties

Sales Coordinator

HRI Properties

full-time

Posted on:

Location Type: Office

Location: Indianapolis • United States

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Job Level

Junior

About the role

  • Point of contact for the sales office
  • Coordinator and point of contact for group blocks
  • Assign group leads from all lead channels to the appropriate sales/catering managers
  • Ensure that all leads are entered into the on-property sales and catering software application
  • Pull rooming lists for groups and managers upon request
  • Schedule all in-house events and create BEOs (i.e. Town Hall Meetings, department meetings, etc.)
  • Manage group commission by verifying and processing payment once approved by DOSM/DORM
  • Run daily reports (transaction/ activities/ group in-house reader boards)
  • Run weekly reports (BEO/resume/daily events) for all assigned hotels
  • Personalize gift certificates and track in excel spreadsheet on the J-drive of certificate information, for trade outs, recovery, donations, and gifts certificates purchased by individuals
  • Assist/Create group resumes for each Sales Manager at least 10 days before group arrival and ensure distribution to essential personnel for all assigned hotels
  • Fill out amenity forms and amenity cards for groups and weddings and ensure delivery information is communicated to appropriate departments
  • Order departmental supplies and maintain inventory
  • Execute putting together sales kits or other hotel materials
  • Create and maintain file folders for all the contracts in the sales/catering department
  • Assist the digital services team with various marketing trends
  • Support social media reputation management for OTAs and content implementation across digital channels
  • Coordinate, develop, and execute social media content initiatives
  • Support the development and execution of marketing campaigns for Brand and Content campaigns
  • Help develop, manage, and update presentations and documents shared with internal and external partners
  • Act as liaison to multiple departments and cross-functional partners across the organization
  • Help schedule meetings, disseminate information, take notes as needed, and other ad hoc requests to support the team
  • Other duties as assigned

Requirements

  • High School Diploma (4-year college degree preferred)
  • A minimum of one year of hospitality experience is desired
  • Hotel sales systems knowledge preferred
  • Previous customer service experience a bonus
  • Front desk experience preferred
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of organization
  • Ability to deal with problems involving several concrete variables in standardized situations
  • Must be able to multi-task
  • Excellent oral and written communication skills
  • Excellent organization skills
  • Ability to manage time well, ability to prioritize and be flexible
  • Ability to work well under pressure and meet deadlines
  • Ability to manage outside departments and agencies
  • Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum and social skills
  • Comprehension of technical application of reservations system
  • Detail-oriented
  • Ability to upsell existing events
Benefits
  • Equal Opportunity Employer
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
hospitality experiencehotel sales systems knowledgecustomer service experiencefront desk experiencereport writingmulti-taskingtime managementdetail-orientedupsellingBEO creation
Soft Skills
oral communicationwritten communicationorganizational skillsflexibilityability to work under pressureinterpersonal skillsprofessional business ethicsproblem-solvingprioritizationteam support
Certifications
High School Diploma4-year college degree (preferred)