HR Path

Customer Success Analyst – Junior

HR Path

full-time

Posted on:

Location Type: Office

Location: São Paulo • Brazil

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Job Level

Junior

About the role

  • Ensure our clients use our products and services correctly
  • Support clients to achieve the best possible user experience
  • Monitor and optimize the established customer journey
  • Identify project case studies and collaborate with the Marketing team
  • Serve as an intermediary between ITZ and our clients
  • Monitor and report on the key success metrics for the area
  • Work to maximize client adoption and utilization of the products and services they have purchased
  • Build and maintain client relationships to support business growth, including promoting cross-sell and up-sell opportunities within HR Path’s portfolio
  • Learn from client insights and, together with the relevant Line of Business (LoB), develop recommendations to ensure products and services succeed and do not create friction for the client
  • Analyze and encourage internal teams to meet SLAs that affect the customer journey, following up on action plans when necessary

Requirements

  • Bachelor’s degree in Business Administration, Marketing, Management Processes, Systems, or related fields
  • Understand and work with key performance indicators (KPIs) such as CES, Health Score, and NPS
  • Knowledge of customer retention strategies and tactics, including onboarding, engagement, and upselling
  • Experience with customer success platforms
  • Proficiency in Microsoft Office (Office Suite)
  • English – Intermediate to Advanced
Benefits
  • Stimulating work environment within an entrepreneurial and international culture
  • A cross-functional approach to our activities that promotes teamwork and excellence
  • Numerous advancement opportunities (horizontal, vertical, and international mobility)
  • Multiple training opportunities (internal university, certifications)
  • Happy at Work certified — we offer a good work-life balance with teleworking options
  • Friendly work environment (quarterly team activities, annual international seminar)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer retention strategiesonboardingengagementupsellingkey performance indicatorsCESHealth ScoreNPScustomer success platformsMicrosoft Office
Soft Skills
client relationship managementcommunicationcollaborationanalytical skillsproblem-solvinginterpersonal skillsorganizational skillscustomer experience optimizationproject managementbusiness growth support
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in MarketingBachelor’s degree in Management ProcessesBachelor’s degree in Systems