Customer Success Analyst – Junior

HR Path

. Ensure our clients use our products and services correctly .

Posted 3/14/2026full-timeSão Paulo • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Ensure our clients use our products and services correctly
Support clients to achieve the best possible user experience
Monitor and optimize the established customer journey
Identify project case studies and collaborate with the Marketing team
Serve as an intermediary between ITZ and our clients
Monitor and report on the key success metrics for the area
Work to maximize client adoption and utilization of the products and services they have purchased
Build and maintain client relationships to support business growth, including promoting cross-sell and up-sell opportunities within HR Path’s portfolio
Learn from client insights and, together with the relevant Line of Business (LoB), develop recommendations to ensure products and services succeed and do not create friction for the client
Analyze and encourage internal teams to meet SLAs that affect the customer journey, following up on action plans when necessary

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Marketing, Management Processes, Systems, or related fields
Understand and work with key performance indicators (KPIs) such as CES, Health Score, and NPS
Knowledge of customer retention strategies and tactics, including onboarding, engagement, and upselling
Experience with customer success platforms
Proficiency in Microsoft Office (Office Suite)
English – Intermediate to Advanced

Benefits

Comp & perks

Stimulating work environment within an entrepreneurial and international culture
A cross-functional approach to our activities that promotes teamwork and excellence
Numerous advancement opportunities (horizontal, vertical, and international mobility)
Multiple training opportunities (internal university, certifications)
Happy at Work certified — we offer a good work-life balance with teleworking options
Friendly work environment (quarterly team activities, annual international seminar)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer retention strategiesonboardingengagementupsellingkey performance indicatorsCESHealth ScoreNPScustomer success platformsMicrosoft Office

Soft Skills

client relationship managementcommunicationcollaborationanalytical skillsproblem-solvinginterpersonal skillsorganizational skillscustomer experience optimizationproject managementbusiness growth support

Certifications

Bachelor’s degree in Business AdministrationBachelor’s degree in MarketingBachelor’s degree in Management ProcessesBachelor’s degree in Systems