HR factory GmbH

Engineering Manager

• Own end-to-end delivery of the engineering roadmap, ensuring predictability and transparency;
• Drive execution across multiple teams in a real-time, high-availability environment;
• Lead and develop Product Owners/Team Leads;
• Ensure realistic planning (incl. tech debt, bugs, incidents);
• Manage cross-team dependencies and remove blockers;
• Establish and run effective engineering operations (on-call, incident handling, planning discipline);
• Enforce engineering quality through execution in alignment with architecture standards defined by Architects team;
• Build a strong accountability culture with clear ownership.

Head of Engineering

Artificial Intelligence

• Kurti ir prižiūrėti AI sprendimus naudojant Claude, Gemini, ChatGPT ir kitus DI modelius
• Integruoti bei optimizuoti DI įrankius verslo procesuose
• Kurti ir palaikyti aplikacijas naudojant Google Cloud infrastruktūrą
• Dirbti su Firebase / Firestore duomenų bazėmis ir duomenų architektūra
• Testuoti bei taikyti Vertex AI ir Google Agent Platform sprendimus
• Kurti API integracijas tarp skirtingų sistemų ir AI paslaugų
• Bendradarbiauti su produkto, marketingo bei techninėmis komandomis
• Analizuoti naujas AI technologijų galimybes ir siūlyti inovatyvius sprendimus
• Prisidėti prie procesų automatizavimo ir produktyvumo gerinimo naudojant AI įrankius

AI, Google Cloud Programuotojas

Customer Support

• Receive and approve customer orders in a timely and accurate manner in accordance with established procedures.
• Politely provide customers with order-related information by phone, email, and other communication channels, ensuring accurate, high-quality, and timely information delivery.
• Consult customers on products, orders, delivery schedules, and logistics-related matters.
• Resolve customer issues and ensure mutually acceptable solutions are reached.
• Collect and analyze customer feedback and submit proposals for service quality improvements.
• Timely receive and approve sample orders and organize their delivery to customers.
• Plan and organize transportation of goods to customers, ensuring delivery deadlines, optimal routes, and cost efficiency.
• Coordinate transportation schedules with production, warehouse, freight forwarders, and carriers.
• Prepare and verify transport documentation (CMR, waybills, invoices, EX, etc.), ensuring compliance with legal requirements and company standards.
• Ensure clear communication between internal departments to guarantee timely order fulfillment.
• Organize courier shipments at the agreed and requested time.
• Register claims in Salesforce and SAP systems and ensure their accurate and timely resolution.
• Manage incidents (delays, damaged goods, incorrect deliveries) and ensure preventive actions are implemented.
• Prepare reports on customer service and transportation performance indicators, analyze data, and provide recommendations for operational improvements.

Head of Engineering

AI, Google Cloud Programuotojas

Customer Service and Logistics Specialist