Customer Retention Sales, Managed Services Renewals Specialist

CRS Specialist managing renewals and retention strategies for Managed Print Services accounts. Collaborating with cross-functional teams to ensure contract value and customer retention.

Posted 7/23/2026full-timeHeredia • 🇨🇷 Costa RicaMid-LevelSenior💰 $121,750 - $191,150 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Managed Services, specifically in Managed Print Services (MPS) and Managed Device Services (MDS), with a strong focus on contract negotiation, pricing strategies, and financial analysis to drive customer retention and profitability.

Highest-signal resume keywords

Managed Services SalesContract NegotiationFinancial AnalysisCross-Functional CollaborationStrategic Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Deal StructuringPricing StrategyContract ExecutionOpportunity QualificationRenewal Lifecycle Management

Soft Skills

Problem-SolvingAttention to Detail

Tools & Technologies

HP DynamicsCRM Tools

Industry Keywords

Managed Print ServicesManaged Device ServicesCustomer RetentionFinancial Risk EvaluationCompetitive Analysis

About the role

Key responsibilities & impact

The CRS Specialist plays a key role in leading, co-leading, or supporting structured renewal, extension, retention, and expansion strategies for existing Managed Print Services (MPS) and Managed Device Services (MDS) accounts in partnership with Sales, Pursuit, COE (Center Of Excellence), Solution Architects, Delivery, Finance, and contract governance teams.
This role helps improve renewal readiness, protect and grow contract value, support profitability, and strengthen customer retention.
Depending on account type and customer segment, market ownership model, and deal complexity, the CRS Specialist will either own or partner on key sales development and pursuit activities, including opportunity qualification, deal strategy, pricing, negotiation, and contract execution for direct MPS and MDS contracts.
To turn insights into results, the CRS Specialist provides structured renewal lifecycle management, including early opportunity identification, Managed Services Renewal Analysis (MSRA) development, strategy planning, pursuit alignment, resource orchestration, risk mitigation, approval coordination, benchmarking, competitive analysis, and execution tracking.
When CRS leads or co-leads the renewal motion, the Specialist acts as the central point of accountability, keeping stakeholders aligned and ensuring required actions are completed on time and within scope.
The role is also accountable for evaluating account-level financial risks, preparing detailed financial analyses, and creating consolidated data-driven reports for senior leadership to support accurate forecasting, planning, and executive visibility.

Requirements

What you’ll need

Strong experience in Managed Services, MPS, or MDS sales and renewals.
Proficiency in deal structuring, pricing, contract negotiation, and stakeholder management.
Strong ability to collaborate cross-functionally with Customer Delivery, Sales, and Pursuit teams.
Familiarity with HP Dynamics (or similar CRM tools) for opportunity tracking and reporting.
Strategic thinking and problem-solving abilities in complex contract renewal scenarios.
Ability to manage multiple renewal cycles simultaneously while maintaining high attention to detail.

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
13 paid holidays
Additional flexible paid vacation and sick leave