Senior Global Customer Insights Lead

Leading research and insights strategies to support business objectives at HP. Engaging senior executives to implement insights and manage change.

Posted 7/14/2026full-timeVancouver • Texas, Washington • 🇺🇸 United StatesSenior💰 $105,050 - $161,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in market research and data analytics, with a strong ability to translate complex insights into actionable strategies for senior leadership. Proven track record in managing research projects, engaging executives in change management, and understanding market trends and customer needs.

Highest-signal resume keywords

Market ResearchData AnalyticsChange ManagementStrategic Decision-MakingCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Research DesignData AnalysisStatistical MethodsStorytelling with DataMarket Trend Analysis

Soft Skills

Excellent Communication SkillsInterpersonal SkillsNegotiating SkillsInfluencing SkillsConflict Resolution Skills

Industry Keywords

Business FundamentalsCustomer NeedsCompetitive LandscapeInsights-Driven StrategiesFast-Paced Environment

About the role

Key responsibilities & impact

Set the insights agenda in partnership with business executives
Lead the development and execution of research and analytics projects.
Design and analyze research studies that align with business objectives and address key research questions.
Collaborate with cross-functional teams, including product development, marketing, and sales, to identify research needs and develop insights-driven strategies.
Develop and maintain a deep understanding of market trends, customer needs, and competitive landscapes, with a focus on how these factors impact business fundamentals.
Present research findings and recommendations to senior leadership, and provide guidance on how to apply insights to strategic decision-making.
Play a critical role in engaging senior executives in change management efforts, and lead efforts to drive change based on research findings and insights.
Manage external research vendors and contractors to ensure high-quality research deliverables.
Manage insights budget

Requirements

What you’ll need

Bachelor's or Master's degree in market research, statistics, psychology, sociology, or a related field.
10+ years of experience in market research, insights, or data analytics.
Strong analytical and story-telling skills
Excellent communication skills and ability to present complex data and insights to a non-technical audience.
Ability to engage senior executives in change management efforts and lead efforts to drive change based on research findings and insights.
Strong understanding of business fundamentals and how market trends, customer needs, and competitive landscapes impact business success.
Experience working in a fast-paced, dynamic environment, and ability to manage multiple projects simultaneously.
Familiarity with technology markets and trends is a plus.
Excellent written and oral communication skills
Excellent interpersonal skills; ability to build, manage and influence virtual teams.
Excellent negotiating skills.
Ability to interface effectively with executive management and functional disciplines.
Excellent influencing, consensus-building and conflict-resolution skills.

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave