Executive Customer & Partner Engagement Manager

Executive Customer & Partner Engagement Manager at HP overseeing engagement strategies for customers and partners. Managing executive interactions to boost relationships and business outcomes.

Posted 7/9/2026full-timePalo Alto • California • 🇺🇸 United StatesSeniorLead💰 $133,600 - $197,050 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing comprehensive executive engagement strategies, managing complex stakeholder relationships, and implementing measurement frameworks to drive business outcomes. Proven ability to synthesize insights and facilitate high-impact executive interactions that align with strategic business priorities.

Highest-signal resume keywords

Executive Engagement StrategyStakeholder Relationship ManagementCross-Functional Initiative ManagementProject Management Professional (PMP)Customer Experience Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementSales OperationsStrategic PlanningCustomer SuccessEngagement Framework DevelopmentMeasurement Framework ImplementationExecutive Briefing CoordinationMarket Trend AnalysisAction Item TrackingContinuous Improvement

Soft Skills

Trusted AdvisorCommunicationCollaborationRelationship BuildingStrategic Thinking

Tools & Technologies

DashboardsScorecardsGovernance ToolsBest Practices Frameworks

Certifications & Qualifications

Project Management Professional (PMP)

Industry Keywords

Customer EngagementPartner ManagementAlliance ManagementExecutive Sponsorship ProgramsGlobal Organization Experience

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Develop and execute a comprehensive customer, partner, and alliance engagement strategy for the HPS President.
Partner with the HPS President and leadership team to translate business priorities into executive engagement objectives aligned to growth, transformation, and strategic initiatives.
Create and manage an executive engagement framework that prioritizes customer, partner, alliance, and industry engagements based on strategic business impact.
Lead the planning and coordination of executive customer and partner interactions to strengthen strategic relationships, drive business outcomes, and expand market influence.
Build and manage annual and quarterly executive engagement plans, identifying high-impact opportunities and ensuring alignment with business objectives.
Synthesize insights from executive engagements, market trends, customer feedback, and partner interactions into actionable recommendations for the HPS President and leadership team.
Implement measurement frameworks, dashboards, and scorecards to quantify engagement effectiveness, relationship strength, customer satisfaction, and business impact.
Manage Executive Sponsorship Programs to strengthen relationships between HP executives and strategic customers, partners, and alliance leaders.
Partner with Sales, Account Teams, Category, Marketing, Communications, Business Unit leaders, and L2s to identify, prioritize, and execute executive engagement opportunities that support business goals.
Coordinate executive briefings, customer visits, Executive Business Reviews (EBRs), partner reviews, advisory boards, leadership forums, industry events, and executive roundtables.
Ensure executives are equipped with briefing materials, stakeholder maps, account insights, meeting objectives, and key messaging to maximize engagement effectiveness.
Serve as a trusted advisor to executives on stakeholder relationships, engagement strategy, meeting objectives, and executive communications.
Establish governance, best practices, tools, and processes that scale executive engagement programs across HP Solutions.
Capture, track, and drive accountability for executive engagement commitments, action items, risks, and opportunities, ensuring timely follow-through.
Facilitate post-engagement reviews with executives and account teams to identify insights, assess outcomes, and drive continuous improvement.
Support executive participation in customer, partner, and industry events, ensuring a seamless executive experience.
Develop communication and engagement plans that strengthen executive relationships with key customers and partners.
Identify opportunities to elevate customer success stories, strategic partnerships, and executive engagement outcomes internally and externally.
Anticipate customer, partner, and market trends, proactively recommending engagement opportunities that advance strategic business priorities.
Build strong working relationships with customer and partner leaders, account teams, and key stakeholders to ensure coordinated execution.

Requirements

What you’ll need

10+ years of experience in executive engagement, customer experience, partner management, program management, sales operations, customer success, or strategic planning.
Experience supporting senior executives and leadership teams in a global organization.
Demonstrated success managing complex cross-functional initiatives and executive-level stakeholder relationships.
Experience working closely with enterprise customers, channel partners, alliances, or strategic accounts is preferred.
Project Management Professional (PMP) certification preferred.

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave