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About the role
Key responsibilities & impact- Investigate system settings and solutions to ensure customer needs are met.
- Master interactions between Productivity-Image Quality-Durability and Cost per print
- Support customers and service teams in achieving desired color management in conjunction with quality and workflow processes
- Document and communicate optimal settings and end-to-end configurations for each application
- Perform qualifications related to changes in ink, printhead, press HW, and press SW features
- Support Sales and Solutions Architects in product demonstrations and help responding to customer’s technical questions during the sales cycle
- Assist, including onsite visits, Services and end Customers when they encounter problems to deliver their applications with quality and productivity
- Be familiar with latest features, SW releases, and hotfixes to ensure presses are ready to deliver optimal performance
- Capture feedback and learnings from the field and GTM partners, capture and transfer to the rest of the organization
Requirements
What you’ll need- Bachelor's or Master's degree in Computer Science or Engineering fields
- > 4 years working with Digital Printing technology.
- Experience in Packaging and Commercial presses is preferred
- Desired experience interacting with customers
- Demonstrated Problem solving experience
Benefits
Comp & perks- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
- 13 paid holidays
- 15 days paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Digital Printing technologyColor managementQuality processesWorkflow processesInk qualificationsPrinthead featuresPress hardwarePress softwareProblem solving
Soft Skills
Customer interactionCommunicationDocumentationFeedback captureCollaboration
Certifications
Bachelor's degree in Computer ScienceMaster's degree in Engineering