Competence Center Engineer
HP
full-time
Posted on:
Location Type: Office
Location: Milan • 🇮🇹 Italy
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Represent HP’s Technical Leadership: Act as HP’s technical ambassador to partners and end customers, ensuring clear and professional communication.
- Deliver Mission-Critical Support: Provide expert technical support and process improvement recommendations, both onsite and remotely, to customers and partner field service engineers (FSEs).
- Manage Escalations: Serve as the focal point for technical escalations, ensuring thorough documentation and completion of essential steps.
- Disseminate Technical Knowledge: Lead the deployment of technical expertise across the field, including training new employees, FSEs, operators, and partners.
- Lead Projects: Guide small project teams and provide leadership for account-specific initiatives.
- Monitor and Improve Performance: Analyze service metrics, prepare actionable reports, and recommend process improvements to enhance operational efficiency.
- Enhance Customer Experience: Identify opportunities to streamline operations and consistently exceed service level agreements.
Requirements
- Bachelor’s degree in mechanics, electronic science, or a related field.
- Fluent English and proficiency in a second or third European language.
- Experience with industrial services, manufacturing processes, 3D printing, or digital technologies is highly desirable.
- Proven ability to work in cross-functional and multicultural teams.
Benefits
- Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportprocess improvementservice metrics analysisproject management3D printingdigital technologiesmanufacturing processes
Soft skills
communicationleadershipteamworkcross-functional collaborationmulticultural awarenesscustomer experience enhancement
Certifications
Bachelor’s degree