Technical Customer Assurance Manager
HP
full-time
Posted on:
Location Type: Hybrid
Location: Meudon • 🇫🇷 France
Visit company websiteJob Level
SeniorLead
Tech Stack
CloudLinuxTCP/IP
About the role
- Resolve moderate to complex technical problems (hardware and software) for customers and end users, leveraging proactive monitoring and notifications.
- Define a service direction aligned with customer needs and coordinate closely with internal and external stakeholders.
- Act as a trusted consultant to plan, coordinate, and architect innovative solutions, serving as the primary technical advocate for assigned customers.
- Collaborate with ecosystem partners (e.g., Microsoft, Google, Zoom, Pexip) and end users to prevent or minimize issues and recommend continuous improvements.
- Architect, deploy, manage, and integrate solutions in customer environments; participate in architecture and design reviews to improve product quality.
- Work cross‑functionally to deliver support efficiently, enhance troubleshooting effectiveness, and drive successful outcomes.
- Support initiatives that expand business opportunities through innovative technologies and services.
- Apply advanced subject‑matter expertise, lead and contribute to complex projects, and exercise independent judgment to resolve business issues.
- Build productive relationships internally and externally; mentor junior team members as needed.
- Own governance and reporting: conduct service reviews, maintain operational dashboards, and provide executive incident summaries and root cause analyses (RCAs) for critical events.
- Ensure all activities comply with HP privacy policies and EU GDPR requirements or other relevant regulations applicable to the service delivery location.
Requirements
- Bachelor’s degree or higher in a relevant discipline, or equivalent professional experience.
- Typically 7–10 years of experience in remote support, technical account management, customer environments, or a related field.
- Preferred certifications: Wireshark WCA, Cisco CCNE or other network certifications.
- Microsoft Teams administration experience.
- Pexip CET.
- Experience in Unified Communications.
- Exposure to Microsoft Teams, Zoom, Google Meet, and Pexip.
- Automation and scripting skills.
- Experience with operating systems (Linux).
- Root cause analysis and diagnostics experience.
- Experience with SaaS and cloud services.
- Strong understanding of TCP/IP and networking.
- Familiarity with communication protocols H.323, SIP, and WebRTC.
- Technical services and support experience.
- Experience with workflow and ticket management tools.
- French language proficiency is required (professional fluency for customer communications, meetings, and documentation).
- English language proficiency is required for global collaboration and reporting.
Benefits
- Meal vouchers
- Discounts on HP products
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
remote supporttechnical account managementUnified CommunicationsautomationscriptingLinuxroot cause analysisdiagnosticsSaaScloud services
Soft skills
problem solvingconsultingcollaborationmentoringrelationship buildingcommunicationproject managementindependent judgmentstakeholder coordinationcross-functional teamwork
Certifications
Wireshark WCACisco CCNEPexip CET