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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced technical and operational proficiency in customer support and account management, with a strong ability to design and execute customer-oriented solutions and develop Value Based Delivery (VBD) account plans. Proven track record in cultivating relationships with strategic customer accounts and mentoring team members.
Highest-signal resume keywords
Advanced Technical ProficiencyCustomer-Oriented SolutionsValue Based Delivery (VBD) Account PlansAccount ManagementMentoring and Guiding Employees
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementCustomer SupportSolution DesignOperational ExpertiseProject ManagementBusiness InsightTechnical ProficiencyIndependent JudgmentPolicy EstablishmentComplex Project Contribution
Soft Skills
Relationship BuildingExpectation ManagementConsultative SkillsMentoring
Certifications & Qualifications
Four-Year Degree in Computer ScienceGraduate Degree in Information Systems
Industry Keywords
HP ProductsMission CriticalCustomer BaseService DeliveryOperational Methods
About the role
Key responsibilities & impact- Oversee multiple critical or high-risk technology areas or customer groups
- Integrate technical proficiency and business insight to devise customer-oriented solutions
- Deliver strategic account support while maintaining advanced technical and operational expertise
- Monitor industry dynamics and evaluate support plans against business indicators and service solutions
- Cultivate and expand relationships with complex and strategic customer accounts
- Act as a trusted advisor and consultant to customers and the organization in service delivery
- Design and execute support solutions, leading comprehensive solution planning, execution, and management
- Develop and present Value Based Delivery (VBD) account plans
- Lead customer expectation management within the escalation process
- Contribute to operational methods and initiatives affecting business management strategies in a geographic area
- Apply advanced subject matter knowledge and contribute to complex projects
- Establish policies and resolve business issues using independent judgment
- Develop productive internal and external working relationships
- Mentor and guide lower-level employees
Requirements
What you’ll need- Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline, or commensurate work experience or demonstrated competence
- Typically 7–10 years of work experience, preferably in HP products in customer base, account management, computer customer support, on-site customer support, Mission Critical, systems experience, or a related field
- Advanced technical and operational proficiency
- Advanced subject matter knowledge
- Ability to devise customer-oriented solutions
- Ability to design, execute, plan, and manage support solutions
- Ability to develop and present Value Based Delivery (VBD) account plans
- Ability to exercise independent judgment in resolving business issues and establishing policies
- Ability to build productive internal and external working relationships
- Ability to mentor and guide lower-level employees
Benefits
Comp & perks- Human capital development and progressive workplace practices in Singapore
- Equal employment opportunity
- Voluntary applicant disclosure information kept in strict confidence