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About the role
Key responsibilities & impact- Provides day to day support for new product setup end to end in S4 system and other required systems for other activities including cost and pricing.
- Prepare and maintain the product setup master.
- Manage customer escalations or queries effectively and efficiently.
- Ensure accurate documentation to support overall service operations.
- Communicate effectively to the stakeholders on the product setup management.
- Support service product master data reporting.
- Demonstrates expertise in resolving highly complex issues and proactively supports external-facing stakeholders in delivering exceptional customer experience.
- Performs in-depth data analysis to identify trends, opportunities, and potential issues in service master data.
- Collaborates with other departments and support groups to resolve routine to moderately complex issues, fostering effective teamwork and innovative solutions.
- Provides leadership and guidance to lower-level support coordinators, offering training, mentoring, and support to help them excel in their roles.
- Monitors quality assurance processes to ensure that all meet established standards and exceed customer expectations.
Requirements
What you’ll need- High school diploma and university graduate
- Typically has 3+ years of related working experience in material master data setup and preferably familiar with SAP.
- Knowledge of SAP S/4 Hana applications
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
Benefits
Comp & perks- Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data AnalysisProduct Setup ManagementQuality Assurance ProcessesDocumentation ManagementCost and Pricing Management
Soft Skills
Results OrientationLearning AgilityDigital FluencyEffective TeamworkProblem Solving
Certifications
High School DiplomaUniversity Graduate