Customer Delivery Manager

HP France

Manager managing a team of Customer Delivery Managers with accountability for financial performance. Driving strategic customer outcomes and ensuring execution of contracted services across all service delivery towers.

Posted 6/16/2026full-timeConnecticut, District of Columbia, Rhode Island, Tennessee, Texas • 🇺🇸 United StatesSeniorLead💰 $93,400 - $143,800 per yearWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Manages a team of Customer Delivery Managers, including workforce planning, demand forecasting, and alignment of resources to financial and operational requirements.
Owns financial performance across assigned accounts, including P&L management, cost control, margin protection, and forecast accuracy.
Develops and maintains proactive financial and operational forecasts (revenue, cost, margin, and risk) and communicates variances, trends, and mitigation plans.
Drives strategic customer account planning and growth initiatives while ensuring financial viability and contractual compliance.
Nurtures senior management and executive‑level customer relationships to drive satisfaction, retention, and long‑term profitability.
Leads the Delivery process, ensures disciplined execution, and escalates financial, operational, and delivery risks with data‑based recommendations.
Ensures financial accountability across the CDM team, reinforcing ownership of budget adherence, cost efficiency, and contract economics.
Recruits, develops, and retains top talent, fostering a culture of performance, accountability, and commercial awareness.
Identifies and communicates strategic business, financial, and delivery requirements to senior management to support informed decision‑making.
Regularly engages with senior leadership to provide clear visibility into account health, financial performance, risks, and improvement actions.
Acts as a subject matter expert by identifying opportunities for process improvement, financial optimization, and policy alignment with business strategy.
Performs full talent management responsibilities including hiring, performance management, coaching, succession planning, and career development.

Requirements

What you’ll need

Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in ITIL/ITSM, business, customer support, or a related field.

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

P&L managementcost controlmargin protectionforecast accuracyfinancial forecastingoperational forecastingbudget adherencecost efficiencycontract economicsprocess improvement

Soft Skills

team managementcustomer relationship managementstrategic planningperformance managementcoachingsuccession planningcommunicationaccountabilitytalent developmentdecision-making