Customer Experience Analyst

HP France

Customer Experience Analyst optimizing end-to-end customer journeys for HP Consumer Services. Analyzing customer lifecycle data and partnering with cross-functional teams to drive improvements.

Posted 6/10/2026full-timeVancouver • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $65,600 - $101,000 per yearWebsite

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Map and optimize end-to-end customer journeys, identifying key touchpoints, pain points, and opportunities for improvement.
Design and manage Voice of Customer (VoC) programs (surveys, interviews, and feedback loops) to capture actionable customer insights.
Partner with internal stakeholders to curate agendas, presenters, and discussion leaders for executive briefings.
Design tailored customer experiences and briefing content for executive briefing center engagements.
Conduct monthly cross functional meetings driving recommendations, capturing notes and action items and driving timely follow-up.
Define and track key performance indicators (KPIs) to measure the impact of CX initiatives and recommendations.
Monitor competitor activity and industry trends to inform CX opportunities and best practices.
Solve complex, ambiguous problems with sound judgment—selecting practical, creative solutions and working independently.
Lead moderate-to-high complexity projects, deliver clear executive-ready readouts, and support operational and strategic planning.

Requirements

What you’ll need

Bachelor’s degree (or higher) in Marketing, Business Administration, or a related field (or equivalent practical experience).
4–7 years of relevant experience in customer experience, marketing insights, product/service management, project/program management, sales/channel, or related roles (or an advanced degree with 3–5 years of experience).
AI, Vibe Coding and data tools (e.g., Databricks; Microsoft Copilot; OpenAI).
Translating insights into actionable recommendations and strategies.
Customer Listening Tools (Qualtrics, Medallia, Sprinklr).
Storytelling and Visualization of Data Analysis from multiple sources.
Journey Mapping.
Power BI (or similar data visualization tools).
Programming/data querying: Python, R, and SQL.

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer experiencemarketing insightsproject managementdata analysisjourney mappingprogrammingdata queryingPythonRSQL

Soft Skills

problem solvingjudgmentindependencecommunicationstorytellingvisualizationcollaborationleadershiporganizational skillsstrategic planning