Program Management Office Manager

HP France

Program Management Office Manager overseeing a team and strategic customer relationships at HP. Managing delivery across service towers and fostering talent management.

Posted 6/10/2026full-timeArizona, California, Colorado, Massachusetts • 🇺🇸 United StatesSeniorLead💰 $93,400 - $143,800 per yearWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Manages a team of Account Delivery Managers, forecasting resource needs and aligning them with business requirements for optimized performance.
Drives strategic customer strategy development, contributes to growth plans, and leverages knowledge management for performance enhancement.
Nurtures senior management or executive-level relationships with the customer, ensuring exceptional satisfaction.
Manages the FPR process, supports execution, and escalates major issues with recommendations to higher management.
Recruits and develops top talent, fostering a culture of excellence, cost efficiency, and trusted customer relationships.
Identifies and effectively communicates strategic business requirements to senior management for informed decision-making.
Interacts frequently with senior management to communicate project status and escalate issues, as necessary.
Cultivates an environment promoting individual growth, high performance, and a rewarding workplace.
Acts as subject matter expert, identifies opportunities for process improvement and policy development and recommends changes in alignment with business tactics and strategy.
Performs talent management responsibilities including recruitment, performance management, coaching and career development.

Requirements

What you’ll need

Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in ITIL/ITSM, business, customer support, or a related field.

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

resource forecastingperformance managementprocess improvementpolicy developmentcustomer strategy developmenttalent managementcoachingcareer development

Soft Skills

leadershipcommunicationrelationship managementstrategic thinkingproblem-solvingteam managementcustomer satisfaction focusorganizational skills