Markets Service Line Manager

HP France

Service Line Manager responsible for delivering operational performance and service delivery excellence. Leading cross-functional teams for performance improvement and customer satisfaction.

Posted 5/22/2026full-timeSant Cugat del Valles • 🇪🇸 SpainMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Accountable to deliver the best-in-class end-to-end operational performance across all scorecard KPIs
Lead a virtual cross-functional team within Customer Support to drive continuous performance improvement
Monitor and manage Markets delivery performance for the Commercial segment

Requirements

What you’ll need

Strong relationship management
High analytical and creative problem-solving capabilities and techniques
Lean6sigma knowledge & methodology
Excellent communication skills
Excellent knowledge of service delivery principles and processes
Demonstration of resilience & tenacity
Eager to seek solutions and improve knowledge in delivery tools, always

Benefits

Comp & perks

Equal Opportunity Employer (EEO)
Provides equal employment opportunity to all employees and prospective employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Lean Six Sigma

Soft Skills

relationship managementanalytical problem-solvingcreative problem-solvingcommunicationresiliencetenacitysolution-seekingknowledge improvement