Drive quality requirements, processes, and practices into the development, design, manufacturing, and continuous improvement of products.
Analyzing field quality data to identify trends and leading the engagement with internal and external teams to improve product quality through corrective and preventative action plans and minimizing the impact to customers.
Serves as the primary representative for product quality and interface to a variety of teams including but not limited to Customer Support, Account Management, Sales, R&D, System Team Management, and Marketing.
Contributes to the development of innovative principles and ideas in support of achieving operational excellence within the team and helping the team achieve the highest standards of quality and customer experience.
Exercises significant independent judgment in developing methods, techniques, and criteria for achieving objectives.
Communicates program progress, escalations, and issue analysis to stakeholders including at the Executive level.
Collaborates with business unit management and internal development, manufacturing, and service delivery partners to recommend and implement changes to products, processes, or business practices to drive continuous improvement and manage program costs.
Drives innovation and integration of quality initiatives into projects and activities in the organization.
Provides guidance and mentoring to less-experienced staff members to set an example of quality program management excellence.

Requirements

Bachelor's or Master's degree in Quality Management, Business Management, Engineering, Computer Sciences, or equivalent
Typically 6-10 years of relevant experience
Proven results leading change efforts and driving product or process improvements with a measurable positive impact on the business
Intermediate or higher MS Excel user
Experience using Power BI and Tableau
Self-starter with an entrepreneurial mindset
Ability to operate in a fast-paced work environment
Excellent analytical, problem-solving, and data manipulation skills
Meticulous attention to detail and strives for excellence in every task
Confident and comfortable with creating reports and presenting to upper management
Practices good judgement in handling confidential and sensitive information
Excellent track record of leading and influencing teams across multiple different business units
Basic technical understanding of HP Personal Computer (PC) hardware designs, components, and software or other consumer electronic devices
Demonstrated business acumen, understanding of organizational strategy, and successful experience leading change to products and processes
Excellent written and verbal communication skills; mastery in English and local language.

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

quality managementdata analysisprocess improvementanalytical skillsproblem-solvingdata manipulationreport creationHP PC hardware understandingbusiness acumenchange management

Soft Skills

independent judgmentcollaborationmentoringattention to detailentrepreneurial mindsetcommunication skillsinfluencing teamsconfidentialityoperating in fast-paced environmentsexcellence in customer experience

Certifications

Bachelor's degree in Quality ManagementMaster's degree in Quality ManagementBachelor's degree in Business ManagementMaster's degree in Business ManagementBachelor's degree in EngineeringMaster's degree in EngineeringBachelor's degree in Computer SciencesMaster's degree in Computer Sciences