Personal Systems Post Sales Business Escalation Manager
HP France
full-time
Posted on:
Location Type: Office
Location: Sant Cugat del Valles • 🇪🇸 Spain
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Drive Business Escalation by coordinating all actions and resources to accelerate resolution of post-sales escalations putting HP business at risk for EMEA Markets.
- Implement the resolution in partnering with CCC / Field & Channel / Service Supply Chain /account team and Customer
- Deliver state of art, effective and regular communications on managed critical escalation cases to Customers and HP management
- Build strong relationships with HP GBU 3LS & Quality teams and CS ATS 2nd Level Support teams (ATS) to increase efficiency of overall resolution process, as well as with Sales and CS organization teams in the region and country
- Create Customer intimacy while working on escalation.
- Cooperate within the team for deployment in the Region of field recovery plans for quality Prime Issues and Factory Quality Escapes.
- Best cost-effective solution balanced with quality
Requirements
- ≥6 years Post-sales support experience
- Wide understanding of standard post-sales support processes
- Experience in virtual team environment
- Fluent in Spanish, Italian and English is a must
- Fluency in another major European language would be valued
Benefits
- Health insurance
- Equal Opportunity Employment (EEO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
post-sales supportescalation managementquality assurancecustomer relationship management
Soft skills
communicationteam collaborationrelationship buildingproblem-solving