Competence Center Engineer
HP France
full-time
Posted on:
Location Type: Office
Location: Milan • 🇮🇹 Italy
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as HP’s technical ambassador to partners and end customers, ensuring clear and professional communication.
- Provide expert technical support and process improvement recommendations, both onsite and remotely, to customers and partner field service engineers (FSEs).
- Serve as the focal point for technical escalations, ensuring thorough documentation and completion of essential steps.
- Lead the deployment of technical expertise across the field, including training new employees, FSEs, operators, and partners.
- Guide small project teams and provide leadership for account-specific initiatives.
- Analyze service metrics, prepare actionable reports, and recommend process improvements to enhance operational efficiency.
- Identify opportunities to streamline operations and consistently exceed service level agreements.
Requirements
- Bachelor’s degree in mechanics, electronic science, or a related field.
- Fluent English and proficiency in a second or third European language.
- Experience with industrial services, manufacturing processes, 3D printing, or digital technologies is highly desirable.
- Proven ability to work in cross-functional and multicultural teams.
Benefits
- Equal Opportunity Employer (EEO)
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportprocess improvementservice metrics analysisreport preparation3D printingmanufacturing processesdigital technologies
Soft skills
communicationleadershipteamworkcross-functional collaborationmulticultural awareness
Certifications
Bachelor’s degree