Director, Learning & Development – Technology
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Director, RPB and Renew Services
HP France
full-time
Posted on:
Location Type: Hybrid
Location: Spring • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $159,650 - $255,450 per year
Job Level
Lead
Tech Stack
ITSMPMP
About the role
- Directs the services segment management for a large, complex enterprise, or oversees a pivotal sub-function for one of the organization’s most extensive and complex businesses.
- Orchestrates the planning, design, execution, communication, and delivery of the organization's services segment management undertakings within the stipulated sphere.
- Leads process improvement and policy development projects, oversees operational success, aligns strategies, integrates activities with major organizational functions, and owns numerous measurable goals.
- Discerns the implications of decisions made within the function on a regional scale and drives the formulation of suitable resolutions.
- Oversees the performance of business metrics related to both products and services, such as attach rates, penetration, revenue, and Total Customer Experience (TCE), while also developing recovery plans to address any exceptional issues.
- Directs the overall performance of a diverse range of service products, solutions, technologies, and business segments, which constitute a significant portion of the total business.
- Manages interactions with esteemed business leaders to address complex services segment management issues, represents the organization to both internal and external stakeholders, encompassing all facets of function-specific affairs.
- Takes the helm in launching organization-wide programs and products, ensuring alignment of technical support strategies and initiatives within the designated domain with overarching corporate and business-level strategies.
- Serves as a key advisor to executive management in influencing the strategic direction of the business, while also developing organizational policies and authorizing their implementation.
- Performs talent management responsibilities including recruitment, performance management, coaching and career development.
Requirements
- Deep domain knowledge and subject matter expert in HP Supply Chain Operations.
- Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 15+ years of job-related and/or management experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.
- Preferred Certifications: Project Management Professional (PMP), IT Service Management (ITIL) Certification
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service segment managementprocess improvementpolicy developmentoperational successbusiness metricsrevenue managementtalent managementperformance managementcoachingcareer development
Soft skills
leadershipcommunicationstrategic thinkingproblem-solvingstakeholder managementorganizational alignmentinfluencingdecision-makingteam managementadvisory skills
Certifications
Project Management Professional (PMP)IT Service Management (ITIL)
