Director

• Directs the services segment management for a large, complex enterprise, or oversees a pivotal sub-function for one of the organization’s most extensive and complex businesses.
• Orchestrates the planning, design, execution, communication, and delivery of the organization's services segment management undertakings within the stipulated sphere.
• Leads process improvement and policy development projects, oversees operational success, aligns strategies, integrates activities with major organizational functions, and owns numerous measurable goals.
• Discerns the implications of decisions made within the function on a regional scale and drives the formulation of suitable resolutions.
• Oversees the performance of business metrics related to both products and services, such as attach rates, penetration, revenue, and Total Customer Experience (TCE), while also developing recovery plans to address any exceptional issues.
• Directs the overall performance of a diverse range of service products, solutions, technologies, and business segments, which constitute a significant portion of the total business.
• Manages interactions with esteemed business leaders to address complex services segment management issues, represents the organization to both internal and external stakeholders, encompassing all facets of function-specific affairs.
• Takes the helm in launching organization-wide programs and products, ensuring alignment of technical support strategies and initiatives within the designated domain with overarching corporate and business-level strategies.
• Serves as a key advisor to executive management in influencing the strategic direction of the business, while also developing organizational policies and authorizing their implementation.
• Performs talent management responsibilities including recruitment, performance management, coaching and career development.

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