Program Manager

• This role is responsible for formulating and tracking Channel partners / account strategies, nurturing senior relationships, and understanding customer needs.
• Manages operational issues, leads cross-functional teams, and drives sales growth.
• We proactively manage issues that could impact service delivery, identifies and drives transformation optimization while managing scope, resources, cost of delivery and coordination.
• Formulates, oversees, and consistently evaluates the advancement of Channel strategies and plans, ensuring alignment with objectives and tracking progress effectively.
• Nurtures senior management relationships with the Channel partners, ensuring exceptional satisfaction.
• Understands Channel partner / customer needs at different levels to analyze delivery requirements and contribute to Channel partners / customer strategic business plan.
• Manages operational and tactical issues, aligning Channel partners / customer expectations and managing metrics and communication.
• Hires, leads, and provides managerial and technical expertise cross-functional teams, ensuring goal achievement for all in scope services across all towers and implementing corrective actions, wherever required.
• Establishes and manages a robust pipeline by pursuing new prospects and expanding within current accounts through strategic prospecting, direct engagement, and in-person meetings.
• Contributes innovative ideas and may lead large cross-functional teams, exercising independent judgment to solve unique and complex problems impacting the business.
• Acts as a functional manager within area of expertise, developing strategy and setting functional policy and direction.
• Provides mentorship and guidance to lower-level employees, thus ensuring the realization of operational and strategic plans.
• Develops and implements a comprehensive communication strategy for channel services, aligning with business objectives and partner needs.
• Supports communications for partner enablement programs, training sessions, and service rollouts.

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