Program Analyst
Wells Fargo
Program Manager – Channel Delivery
HP France
full-time
Posted on:
Location Type: Office
Location: Bengaluru • 🇮🇳 India
Visit company websiteJob Level
SeniorLead
Tech Stack
ITSM
About the role
- This role is responsible for formulating and tracking Channel partners / account strategies, nurturing senior relationships, and understanding customer needs.
- Manages operational issues, leads cross-functional teams, and drives sales growth.
- We proactively manage issues that could impact service delivery, identifies and drives transformation optimization while managing scope, resources, cost of delivery and coordination.
- Formulates, oversees, and consistently evaluates the advancement of Channel strategies and plans, ensuring alignment with objectives and tracking progress effectively.
- Nurtures senior management relationships with the Channel partners, ensuring exceptional satisfaction.
- Understands Channel partner / customer needs at different levels to analyze delivery requirements and contribute to Channel partners / customer strategic business plan.
- Manages operational and tactical issues, aligning Channel partners / customer expectations and managing metrics and communication.
- Hires, leads, and provides managerial and technical expertise cross-functional teams, ensuring goal achievement for all in scope services across all towers and implementing corrective actions, wherever required.
- Establishes and manages a robust pipeline by pursuing new prospects and expanding within current accounts through strategic prospecting, direct engagement, and in-person meetings.
- Contributes innovative ideas and may lead large cross-functional teams, exercising independent judgment to solve unique and complex problems impacting the business.
- Acts as a functional manager within area of expertise, developing strategy and setting functional policy and direction.
- Provides mentorship and guidance to lower-level employees, thus ensuring the realization of operational and strategic plans.
- Develops and implements a comprehensive communication strategy for channel services, aligning with business objectives and partner needs.
- Supports communications for partner enablement programs, training sessions, and service rollouts.
Requirements
- Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 15+ years of work experience, preferably in ITIL/ITSM, business, customer support, or a related field.
Benefits
- Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ITILITSMstrategic planningsales growthoperational managementtransformation optimizationmetrics managementcross-functional team leadershipcustomer needs analysiscommunication strategy development
Soft skills
relationship managementproblem-solvingmentorshipteam leadershipcommunicationstrategic thinkinginnovationgoal achievementcustomer satisfactionoperational excellence