Hoxhunt

Commercial Customer Success Manager

Hoxhunt

full-time

Posted on:

Location Type: Hybrid

Location: Minneapolis • Minnesota • United States

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Salary

💰 $90,000 - $100,000 per year

About the role

  • Own a portfolio of mid-market customers and take responsibility for their overall success, retention, and growth
  • Drive renewal, upsell, and cross-sell execution for your portfolio, including managing commercial conversations such as pricing, packaging, and contracts
  • Drive customer adoption and ensure customers realize clear, measurable value from Hoxhunt
  • Guide customers in building and running effective security awareness and operations programs
  • Use data and reporting to track customer progress, identify risks and opportunities, and take proactive action
  • Prioritize effectively across multiple customers in a fast-paced environment and manage your book of business in a structured way
  • Build strong relationships with key stakeholders across your accounts to deliver on strategic outcomes and long-term partnerships
  • Collaborate with internal teams to deliver a seamless customer experience and drive customer outcomes.

Requirements

  • 3+ years of experience in Commercial Customer Success, Account Management, Sales (e.g. Account Executive) in a fast-growing SaaS environment
  • Proven track record of delivering renewals, upsell, and cross-sell results
  • Strong prioritization skills with the ability to deliver consistently in a fast-paced environment
  • Confidence in building trust and developing relationships across multiple stakeholders
  • A data-driven mindset with the ability to turn insights into clear actions
  • Comfort with technology and eagerness to adopt new tools, including AI, in your daily work
  • A proactive, solution-oriented approach with the courage to improve and challenge existing ways of working
  • Ability to work independently while contributing to a collaborative team environment.
Benefits
  • medical, dental, and vision coverage (with a portion of premiums covered by the company)
  • life insurance
  • PTO
  • 11 paid holidays plus 2 floating holidays
  • wellness benefits
  • paid parental leave
  • a 401(k) match
  • more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Commercial Customer SuccessAccount ManagementSalesRenewalsUpsellCross-sellData analysisCustomer adoptionSecurity awareness programsOperations programs
Soft Skills
PrioritizationRelationship buildingTrust developmentData-driven mindsetProactive approachSolution-orientedIndependent workCollaborationCommunicationStakeholder management