Hoxhunt

Customer Success Manager – Mid-Market

Hoxhunt

full-time

Posted on:

Location Type: Hybrid

Location: Minneapolis • Minnesota • United States

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Salary

💰 $90,000 - $100,000 per year

About the role

  • Take full ownership of customer relationships and guide them toward meaningful outcomes with Hoxhunt
  • Act as a trusted advisor to security leaders and program owners, helping them design, run, and grow their security awareness programs
  • Partner with stakeholders across security, compliance, and HR to embed Hoxhunt into their broader initiatives
  • Lead renewal discussions, identify expansion opportunities, and ensure long-term satisfaction
  • Share insights on the evolving threat landscape and show how Hoxhunt strengthens organizational resilience
  • Work through ambiguity and help define what good looks like, whether in success metrics, pricing discussions, or new processes
  • Collaborate with your peers in Customer Success to share learnings, shape best practices, and contribute to our team culture

Requirements

  • 4+ years of direct Customer Success experience in SaaS
  • A proven track record of meeting or exceeding renewal, upsell, and cross-sell targets
  • Strong prioritization and project management skills with a customer-first mindset, delivering on deadlines while exceeding goals
  • Confidence in building trust and developing long-term customer relationships at multiple levels of an organization
  • Interest in technology and confidence in adopting and using new tools in your daily work
  • A data-driven approach to decision-making, using insights to define clear actions and improvements
  • Passion for learning and a solution-oriented mindset
  • Courage to improve and develop processes when needed
  • Curiosity, drive, and the ability to work both independently and as part of a team
Benefits
  • medical, dental, and vision coverage (with a portion of premiums covered by the company)
  • life insurance
  • PTO
  • 11 paid holidays plus 2 floating holidays
  • wellness benefits
  • paid parental leave
  • a 401(k) match
  • more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessSaaSproject managementdata-driven decision-makingrenewal targetsupsell targetscross-sell targets
Soft Skills
customer-first mindsetrelationship buildingtrust developmentprioritizationsolution-oriented mindsetcuriositydriveindependenceteam collaboration