Claims Manager – Construction Defect

Howden, A Chart Industries Company

Claims Manager overseeing low, moderate, and complex construction defect claims for DUAL North America. Focused on operational excellence and mentoring within a people-first culture.

Posted 7/12/2026full-timeCalifornia, Florida, New York, Texas • 🇺🇸 United StatesSeniorLead💰 $165,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in managing construction defect liability claims, ensuring compliance with regulatory standards and operational excellence. Proven ability to lead teams, provide coaching, and adapt to evolving legal environments while maintaining high standards of claims handling.

Highest-signal resume keywords

Construction Defect Claims ManagementClaims Handling ExperienceRegulatory ComplianceTeam LeadershipMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingConstruction Defect ClaimsEnd-to-End Claims ManagementRegulatory Compliance KnowledgeFile AuditingCoverage Issue ResolutionAttention to Detail

Soft Skills

CoachingFeedbackSelf-MotivationCommunication Skills

Tools & Technologies

Microsoft Office Suite

Certifications & Qualifications

CPCUSCLAAICJD

Industry Keywords

Claims Handling Best PracticesLegal DevelopmentsOperational ExcellenceTalent RetentionTeam Building Culture

About the role

Key responsibilities & impact

Provide strategic oversight and direction for the handling of low, moderate and complex construction defect liability claims
Review new claims assigned to team members within 14 days
Ensure adherence to best practices, regulatory compliance, and operational excellence
Conduct monthly audits of files assigned to team members
Support examiners with complex coverage issues
Provide ongoing coaching, feedback, and training to facilitate a team-building culture
Retain talent and acquire team members when vacancies arise
Ensure claims are handled with company and carrier partner guidelines

Requirements

What you’ll need

Bachelor’s degree preferred
Professional designations (CPCU, SCLA, AIC, JD) are a plus
10+ years of overall claims handling experience
5+ years of proven experience handling and/or managing construction defect claims
2+ years of experience in a managerial role
Must be licensed or have the ability to become licensed in all required states
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Advanced knowledge of end-to-end claims handling
Knowledge of industry trends and legal developments affecting claims handling
Ability to manage multiple claims and competing priorities
Ability to adapt to evolving regulatory and legal environments
Self-motivated and demonstrating attention to detail
Excellent written and verbal communication skills

Benefits

Comp & perks

medical
dental
vision
a wide variety of wellbeing offers
unlimited PTO
401k with company match
paid volunteer days