Howden, A Chart Industries Company

Head of IBA – US Retail, Insurance Broking Accounts

Howden, A Chart Industries Company

full-time

Posted on:

Location Type: Hybrid

Location: Charlotte • North Carolina • United States

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Job Level

Lead

About the role

  • Lead onshore and offshore teams supporting across accounts payable, accounts receivable, and cash allocation activities
  • Partner with Global IBA teams to ensure alignment with Group process standards, while incorporating U.S.-specific requirements within the agency management system
  • Define operational requirements for new and existing processes, collaborating with key stakeholders including agency management SMEs, IT, Treasury, and Finance
  • Drive team performance by setting clear objectives, monitoring delivery, and ensuring service level agreements are consistently met
  • Facilitate and lead team and business-unit meetings as required to support operational alignment and issue resolution
  • Ensure timely and accurate execution of cash matching, payment processing, and technical transactions, establishing and enforcing escalation protocols where necessary
  • Maintain accurate, up-to-date system records and deliver accounting operations, and KPI reporting to Operating Entity and Group stakeholders
  • Perform account reconciliations with markets and clients as required, ensuring issues are resolved efficiently and accurately
  • Respond to account-related inquiries promptly and in accordance with defined service standards
  • Monitor and assess regulatory and legal changes impacting IBA operations and ensure appropriate operational responses
  • Provide support for U.S. Cashiering and Treasury activities

Requirements

  • In-depth understanding of the Bill-to-Cash lifecycle within an agency management system
  • Hands-on Applied Epic (AppliedEPIC) tactical experience highly desirable
  • Proven experience in accounting operations, preferably within an IBA or comparable agency environment
  • Demonstrated leadership capability with a strong track record of managing, developing, and motivating teams
  • Exceptional planning, organizational, and project management skills with the ability to manage competing priorities effectively
  • Comprehensive knowledge of financial systems, reconciliation processes, and general ledger management
  • Proven ability to interpret, implement, and enforce policies and procedures with accuracy and consistency
  • Strong communication skills with the ability to engage and influence stakeholders across all levels of the organization
  • High level of integrity, sound judgment, and commitment to ethical financial practices
  • Adaptability to regulatory changes and evolving business requirements in a dynamic environment
  • Advanced proficiency in producing, analyzing, and interpreting financial and KPI reports to support decision-making
Benefits
  • A career that you define
  • Personal development
  • Volunteering and fundraising opportunities
  • Creating new insurance products
  • Flexible hours and hybrid working
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
accounting operationsBill-to-Cash lifecyclereconciliation processesgeneral ledger managementfinancial systemsKPI reportingcash matchingpayment processingtechnical transactionsApplied Epic
Soft Skills
leadershipplanningorganizational skillsproject managementcommunicationstakeholder engagementadaptabilityintegrityjudgmentproblem-solving