Houzz

Revenue Enablement Program Manager, Customer Education

Houzz

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $120,000 - $150,000 per year

About the role

  • Design, build, and scale customer and partner training programs across onboarding, advanced use cases, and ongoing education
  • Define clear learning objectives tied to adoption, retention, and customer outcomes
  • Develop role-based, lifecycle-aligned curricula for customers and partners
  • Ensure training programs support successful onboarding, early activation, and long-term value realization
  • Build and launch paid customer and partner training offerings in partnership with Services and GTM leadership
  • Define training packages, delivery models, and success criteria
  • Partner with Sales and Customer Success to support positioning, attach, and expansion of paid training
  • Track revenue contribution, attach rate, and ROI of training services
  • Develop scalable training content including live workshops, virtual sessions, on-demand courses, facilitator guides, and participant materials
  • Translate product capabilities into practical, outcome-driven customer workflows
  • Continuously update training content based on product changes, customer feedback, and adoption data
  • Enable and certify internal and external facilitators to deliver customer and partner training
  • Partner with Customer Success to align training to onboarding motions, health scores, and renewal outcomes
  • Define and track success metrics for training programs, including adoption, time to value, retention, and services revenue
  • Measure engagement and effectiveness of training delivery and content

Requirements

  • 5+ years in Revenue Enablement, Customer Enablement, Learning Programs, or a related role
  • Proven experience designing and scaling customer or partner training programs
  • Experience building or supporting paid services or monetized training offerings preferred
  • Strong instructional design and adult learning expertise
  • Ability to translate product functionality into clear customer outcomes
  • Strong cross-functional leadership and stakeholder management skills
  • Data-driven approach to program design and optimization
  • Strong project management skills with the ability to operate in ambiguous, build-from-scratch environments
Benefits
  • Flexible Paid Time Off (PTO)
  • Home internet stipend
  • Medical, dental, and vision benefits
  • Maternity/paternity leave program
  • Employee Assistance Program (EAP)
  • Professional Development Reimbursement Program
  • 401(k) retirement savings plans (Pre-Tax and Roth)
  • Flexible Spending Accounts (FSA) - Medical & Dependent Care
  • Health Savings Account (HSA) with company contribution
  • Healthy at Houzz program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
instructional designadult learning expertiseprogram designcurriculum developmenttraining content developmentdata analysissuccess metrics trackingrevenue contribution trackingROI measurementtraining delivery models
Soft Skills
cross-functional leadershipstakeholder managementproject managementcommunicationcollaborationadaptabilityproblem-solvingcustomer focusanalytical thinkingcreativity