Accounting Integration Expert

Houzz

full-time

Posted on: 9/13/2025

Origin: • 🇺🇸 United States

✨ AI Apply

💰 $63,000 - $74,500 per year

JuniorMid-Level

About the role

Spend your time interacting with Ivy and Houzz Pro users by email, phone, and scheduled screenshare appointments
Train new and existing users on our QBO integration and how to use the two systems together effectively and efficiently
Create and optimize internal and external Quickbooks documentation, including automation processes
Provide functional accounting, troubleshooting, product feature explanation and assist with enhanced product features or changes
Teach and provide technical support to customers, accountants, other QB Integration Experts, and internal support teams, both US and International, as needed
Work with the product development team to troubleshoot and resolve syncing issues or bugs within the Houzz Pro/QBO integration
Collaborate with the development team to improve processes regarding the integration and provide feedback and suggestions on product improvement to ensure a better user experience
Create and record educational videos for Houzz Pro and Ivy users
Establish an onboarding and training protocol for Houzz Pro users to better streamline their integration. Monitor and make necessary adjustments to this protocol as product features change or new features are introduced
Manage technical support issues via Jira and work with Houzz Pro engineering team to monitor, troubleshoot, and solve tickets/issues.

2-3 years of Quickbooks experience (preferably Quickbooks Online)
2-3 years technical support experience with an emphasis on providing excellent service in a customer care role in banking, financial, or accounting role is highly desired
2-3 years of Accounting experience
Bachelor's degree is preferred with emphasis in accounting
Technical or computer background is a plus
Strong computer skills and ability to learn company products, techniques and processes quickly in a training environment and have the ability to transfer learning to the work environment
Feel comfortable with technical concepts, have great analytical skills, and can explain how QBO integration works to a range of audiences
Ability to manage multiple priorities within a high volume and fast paced environment and handle shifting priorities on a daily basis
Excellent problem-solving and analytical skills, ability to determine from a complex set of variables how to resolve issues. Strong critical thinking skills and determination
Excellent verbal, written communication skills and effective listening skills, and inspire confidence while leading customers through the steps to resolve issues via phone and email
Strong attention to detail and highly organized
Will empathize with users and quickly grasp the issues they’re facing
Loves to constantly learn about a changing technical product
Ability to work in a fast paced environment
Experience with Jira or Salesforce is a plus