Houst

Head of Operations

Houst

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Job Level

Lead

Tech Stack

SQL

About the role

  • Lead global ops strategy and execution across multiple countries and functions
  • Part of the SLT, responsible for performance, process, and people, driving impact at scale
  • Own end-to-end ops across guest experience, maintenance, supply chain, and platform performance
  • Build and lead a global team of 70+ with 3 senior direct reports
  • Drive operational excellence through data, systems, and scalable processes
  • Boost NPS and customer satisfaction through continuous improvement
  • Manage multi-currency budgets and improve cost-to-serve
  • Work cross-functionally to align ops with company strategy

Requirements

  • 10+ years in ops, ideally in marketplace, hospitality, or tech-led environments
  • Proven experience scaling global teams and functions
  • Obsessed with performance metrics and process optimisation
  • Commercially minded, financially savvy, and customer-focused
  • SQL and advanced spreadsheet skills a plus