Business Support Specialist – Operational Excellence
Financial Conduct Authority
Head of Operations
Houst
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Lead
Tech Stack
SQL
About the role
- Own end-to-end ops across guest experience, maintenance, supply chain, and platform performance
- Build and lead a global team of 70+ with 3 senior direct reports
- Drive operational excellence through data, systems, and scalable processes
- Boost NPS and customer satisfaction through continuous improvement
- Manage multi-currency budgets and improve cost-to-serve
- Work cross-functionally to align ops with company strategy
Requirements
- 10+ years in ops, ideally in marketplace, hospitality, or tech-led environments
- Proven experience scaling global teams and functions
- Obsessed with performance metrics and process optimisation
- Commercially minded, financially savvy, and customer-focused
- SQL and advanced spreadsheet skills a plus
Benefits
- 25 days holiday
- Hybrid working (3 days in our London office, 2 days WFH)
- An extra day off for your birthday - because who wants to work on their birthday?
- Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets and more
- Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in
- Pension - We provide a pension scheme for all permanent employees
- MacBook - for business use
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLadvanced spreadsheet skills
Soft skills
leadershipoperational excellencecustomer focusperformance metrics obsessionprocess optimisationfinancial savvy
