Housing Connector

Contract Salesforce Support

Housing Connector

contract

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $23 - $25 per hour

About the role

  • Monitor and intake Salesforce tickets submitted by partner organizations
  • Review tickets for completeness, accuracy, and required information
  • Apply standard tags, categories, and priority levels based on defined rules
  • Perform basic, documented troubleshooting when applicable
  • Route tickets to the appropriate internal team or owner with clear notes and context
  • Send standard acknowledgment or clarification messages to partners using approved templates
  • Document all actions, updates, and outcomes in Salesforce
  • Identify duplicate, misdirected, or out-of-scope tickets and close or reroute accordingly
  • Escalate sensitive, complex, or policy-related issues using predefined criteria
  • Flag recurring partner issues or submission patterns that suggest system or process gaps

Requirements

  • 2+ years of experience in operations support, administrative support, or CRM-based roles
  • Hands-on experience working in Salesforce or a comparable CRM/ticketing system
  • Strong attention to detail and consistent documentation habits
  • Ability to manage a steady volume of routine requests accurately and efficiently
  • Clear, professional written communication skills
  • Comfort following defined workflows without improvising beyond scope
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforceticketing systemtroubleshootingdocumentation
Soft Skills
attention to detailwritten communicationorganizational skillsefficiency