Account Manager

• Build and maintain strong relationships with nonprofits, local governments, and community partners across the Orlando Metro area.
• Recruit, onboard, and support organizations using the Housing Connector platform to help their clients access housing.
• Lead trainings, user groups, and communication efforts to increase adoption and effective use of our tools.
• Track partner activity and outcomes in Salesforce and use data insights to inform strategy and measure success.
• Collaborate with internal teams to refine platform features and improve the user experience based on partner feedback.
• Work with partners to identify and remove barriers to housing, improving the experience for both residents and housing providers.
• Develop and refine processes, policies, and communications that enhance partner satisfaction and program outcomes.
• Use data and feedback to measure success, track outcomes, and continuously improve how we deliver impact.

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