Houseful

Head of AI Operations – B2B SaaS

Houseful

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Lead

Tech Stack

PythonSQL

About the role

  • Own the Internal AI Roadmap, prioritizing initiatives strictly by ROI, margin impact, and scalability.
  • Define the metrics for success—tracking exactly how much time and capital is reclaimed through automation.
  • Design and deploy AI-enabled workflows across Salesforce, Zendesk, HubSpot, Zuora, and Thrive LMS.
  • Construct robust automation pipelines using n8n, Empromptu, Zapier/Make, and direct LLM API integrations.
  • Partner with our Mission Control team to build predictive insights and AI-driven reporting for executive leadership.
  • Establish "The ASG AI Playbook"—setting the standard for GDPR-compliant, secure, and ethical AI deployment.
  • Lead the internal cultural shift, ensuring teams are trained and empowered to use new AI tools effectively.

Requirements

  • Deep experience with n8n/Make, Python, and SQL.
  • Proficient in prompt engineering and working with OpenAI/Anthropic APIs.
  • Familiarity with RAG pipelines and vector databases is highly desirable.
  • Proven track record of automating complex CRM (Salesforce) and Support (Zendesk) environments via APIs and webhooks.
  • You understand MRR, Churn, and NRR, and you know how operational efficiency protects these numbers.
  • You don't build for the sake of building; you build to move the needle on the P&L.
  • High Agency: You don't wait for a spec; you find the problem and fix it.
  • Comfort in Ambiguity: You can navigate a fast-moving environment and create structure where none exists.
Benefits
  • Everyday Flex - greater flexibility over where and when you work
  • 25 days annual leave + extra days for years of service
  • Day off for volunteering & Digital detox day
  • Festive Closure - business closed for period between Christmas and New Year
  • Cycle to work and electric car schemes
  • Free Calm App membership
  • Enhanced Parental leave
  • Fertility Treatment Financial Support
  • Group Income Protection and private medical insurance
  • Gym on-site in London
  • 7.5% pension contribution by the company
  • Discretionary annual bonus up to 10% of base salary
  • Talent referral bonus up to £5K
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PythonSQLprompt engineeringautomationAPI integrationsRAG pipelinesvector databasesCRM automationwebhooksAI-enabled workflows
Soft Skills
leadershipproblem-solvingadaptabilitytrainingempowermentcultural shiftoperational efficiencyhigh agencycomfort in ambiguitycommunication