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Quality Specialist – Specialty Pharmacy
House RxQuality Specialist responsible for maintaining high standards in specialty pharmacy services. Conducting audits, tracking metrics, and supporting QA initiatives to improve patient experience.
About the role
Key responsibilities & impact- Conduct audits on order processing and patient/caregiver calls
- Document findings and provide actionable feedback
- Track and report on quality metrics and identify trends
- Partner with teams to implement process improvements
- Support quality assurance documentation and audit tools
- Assist in creating quality-focused training materials
- Maintain knowledge of platform workflows and specific requirements
- Escalate quality concerns and support remediation efforts
- Ensure services meet or exceed House Rx’s standards
Requirements
What you’ll need- Strong foundation in pharmacy operations and passion for quality assurance
- Experience in processing claims, prior authorizations, and dispensing
- Familiarity with specialty medications and attention to detail
- Ability to identify errors, inconsistencies, or inefficiencies
- Ability to analyze data and synthesize insights
- Proficiency in reporting tools, spreadsheets, and data visualization
- Enjoy working in dynamic, start-up environments
- Proactive, collaborative, and committed to delivering excellent patient experiences
- Experience with auditing, QA, or compliance is a plus
Benefits
Comp & perks- A supportive culture
- Opportunities to grow and influence operational quality from the ground up
- Paid time off, equity opportunities, and competitive pay
- Generous parental leave
- Competitive healthcare, vision, and dental benefits
- 401k match
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
pharmacy operationsclaims processingprior authorizationsdispensingdata analysisquality assuranceauditingcompliancereporting toolsdata visualization
Soft Skills
attention to detailability to identify errorsanalytical skillscollaborationproactivitycommitment to qualitycommunicationproblem-solvingadaptabilityteamwork