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About the role
Key responsibilities & impact- Triage, prioritize, and resolve incoming support tickets and phone calls from customers, utilizing our support management platform, while proactively communicating with the support team to ensure timely updates, efficient collaboration, and resolution of complex issues.
- Communicate in a responsive and empathetic manner with our customers, ensuring requests are followed up on and resolved in a timely manner.
- Categorize support requests and customer feedback to help surface larger themes and areas for improvement that would enhance our customers’ product experience.
- Become a subject matter expert of the House Rx pharmacy management system and workflows in order to best support and educate users on our products and services.
Requirements
What you’ll need- Positive and collaborative problem-solver with a passion for working with customers to improve their experience
- Clear communicator (verbal and written) who is able to build a positive rapport with customers and team members in various roles
- Well organized under pressure and able to effectively prioritize requests that may fluctuate rapidly in both scope & quantity
- Maintain a calm, empathetic and solutions-oriented approach when stressful situations arise
- Has a clear understanding that the outcomes of the role directly impact patient care, and is motivated to solve customer issues efficiently and quickly
- Very comfortable in an external facing role taking inbound calls from customers and addressing their feedback.
Benefits
Comp & perks- N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
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Soft Skills
problem-solvingcommunicationcollaborationorganizationempathycustomer serviceprioritizationstress managementrapport buildingsolutions-oriented