House Rx

Shared Services Project Manager

House Rx

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Join House Rx as a Shared Services Project Manager, where you will play a pivotal role in enhancing access and affordability of specialty medications for patients.
  • Primary leader of customer facing calls, accountable for the completion of implementation steps
  • Implementation project management through customer calls, timely follow up, and use of project management tools
  • Responsible for coordination with sales and program manager team to bring visibility to implementation progress and blockers
  • Coordination with leadership to drive implementation process efficiencies for credentialing, IT workstream, and other implementation related activities
  • Support for initiatives and related project work
  • Ensure our clinic partners maintain adequate inventory & supplies to meet the needs of their patients
  • Work with clinic teams to streamline processes and workflows in coordination with clinical operations team
  • Manage any issues with patient prescription attainment, including tracking packages, troubleshooting carrier issues, and monitoring work queues as assigned.
  • Troubleshoot issues with claim processing, payment processing, equipment function (barcode scanners, label printers) and escalate to internal resources as appropriate
  • Triage support issues related to our PMS Platform for new and existing clinic partners
  • Act as a liaison between the patient, provider and our operational team to effectively and efficiently resolve issues.

Requirements

  • You have mastered all the core pharmacy technician skills, such as processing claims and dispensing medications, and are ready to expand your career
  • You have experience navigating specialty medication benefits investigation, prior authorization, and financial assistance
  • You are comfortable engaging with patients, providers, and all members of the care team both in-person and over the phone
  • You are someone who loves to dig in and can think outside the box
  • You are a creative problem solver interested in positively impacting each patient’s pharmacy experience
  • Self-motivated with sense of urgency for quality resolution
  • You are excited about working in a start-up environment and enjoy solving complex problems
  • You are someone who looks for proactive solutions and can identify more efficient workflows.
Benefits
  • Paid time off
  • Generous parental leave
  • Comprehensive healthcare, vision and dental benefits
  • Competitive salary and equity stake
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
pharmacy technician skillsprocessing claimsdispensing medicationsspecialty medication benefits investigationprior authorizationfinancial assistanceproject managementtroubleshootinginventory managementworkflow optimization
Soft Skills
communicationproblem solvingself-motivatedsense of urgencycreativityteam collaborationcustomer engagementadaptabilityproactive solutionsattention to detail