Operations

• Work closely with the Australia / New Zealand local team, 3PL warehouse and global team to effectively complete day to day operational tasks to ensure best in class demand planning and supply to retailers.
• Demand Planning: Manage demand planning for the Australian market across Open Sell, Travel Retail (TR), and Direct-to-Consumer (DTC) channels. Perform analysis in Excel and collaborate with the central Demand Planning team to update Oracle Planning Cloud (OPC)
• Supply Planning: Oversee supply planning volumes for the Australian 3PL, ensuring accurate analysis and coordination with the central Supply Planning team for OPC updates
• Launches: Prepare, allocate, manage via timely sell-in of all new product launches, re-promotes, and brand initiatives
• Sales Reporting: Prepare and maintain sales reports across Open Sell, DTC, and TR channels
• Inventory Management: Monitor retailer on-hand inventory in distribution centers and stores, ensuring timely replenishment and compliance with stock requirements. Identify key missed opportunities and find solutions for re-occuring and problematic SKU’s
• Order Accuracy: Review retailer newness orders to confirm proper segregation of newness and replenishment items and adherence to pre-approved allocations
• Customer Collaboration: Partner with Open Sell customers to agree stock plans and to resolve order-related issues, investigate chargebacks or short payments, and implement corrective actions
• Returns Management: Oversee customer returns to the 3PL and provide guidance on disposition plans
• 3PL Training & Oversight: Train 3PL on special kitting instructions, review invoices for accuracy and efficiency, and ensure smooth operations for wholesale, DTC, influencer, and VIP orders during critical brand moments
• Logistics Optimization: Audit Aus Post and TGE parcel invoices to maintain optimal service levels
• Customer Onboarding: Support onboarding of new customers and communicate key dates for volume surges, sharing rolling forecasts
• Quality Assurance: Ensure luxury pack-out standards and aggregate market quality and customer complaints for escalation to central teams
• Communication: Be the point person for all operations matters and have a problem solving mind-set

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