Hotwire Communications Ltd

Sales Engagement Specialist

Hotwire Communications Ltd

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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About the role

  • Handle outbound sales inquiries and take incoming customer service calls using state-of-the-art contact center technology.
  • Interact with hundreds of customers each week to sell new products and services and ensure best in class customer experience.
  • Listen to customers, understand their needs and provide information on additional products to enhance their technology needs.
  • Utilize systems and technology to complete account management tasks.
  • Recognize sales opportunity and apply sales skills to upgrade.
  • Explain and position the products and processes with customers.
  • Appropriately escalate customer dissatisfaction with call center leadership team.
  • Ensure first call resolution through problems solving and effective call handling.
  • Other duties as assigned by Supervisor.

Requirements

  • Ability to speak clearly using grammatically correct English (Other language skills a plus)
  • Must have a High School Diploma or equivalent.
  • Must have a minimum of 2 years’ relevant work experience in customer service, telecommunications, or technical support
  • Strong communication and organizational skills
  • Demonstrate personal excellence including punctuality, integrity and accountability
  • Ability to demonstrate sensitivity and compassion
  • Ability to work nontraditional schedules/shifts, including evenings, weekends and holidays
  • Must have ability to work independently and in a team environment
  • A quiet workplace so you can focus on delivering excellent service to our customers
  • Must have DSL or high speed internet service with a minimum speed 25 MB/s, preferred upload speed 50 MB/s
  • Candidates must provide and meet all technical requirements prior to the first day of training
Benefits
  • Comprehensive Healthcare/Dental/Vision Plans
  • 401K Retirement Plan with Company Match
  • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
  • Paid Volunteer Time
  • Paid Parental Leave
  • Hotwire Service Discounts – for employees who live on a property serviced by Hotwire.
  • Discounted service offerings are provided for high-speed internet, video service, phone, and security service
  • Employee Referral Bonuses
  • Exclusive Entertainment Discounts/Perks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicesales skillsaccount managementproblem solving
Soft Skills
communication skillsorganizational skillspunctualityintegrityaccountabilitysensitivitycompassionteamworkindependence
Certifications
High School Diploma