Sales Engagement Specialist

Hotwire Communications Ltd

Sales Engagement Specialist managing inbound and outbound calls to educate and upsell customers. Ensuring customer satisfaction while utilizing advanced contact center technology.

Posted 4/15/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Handle outbound sales inquiries and take incoming customer service calls using state-of-the-art contact center technology.
Interact with hundreds of customers each week to sell new products and services and ensure best in class customer experience.
Listen to customers, understand their needs and provide information on additional products to enhance their technology needs.
Utilize systems and technology to complete account management tasks.
Recognize sales opportunity and apply sales skills to upgrade.
Explain and position the products and processes with customers.
Appropriately escalate customer dissatisfaction with call center leadership team.
Ensure first call resolution through problems solving and effective call handling.
Other duties as assigned by Supervisor.

Requirements

What you’ll need

Ability to speak clearly using grammatically correct English (Other language skills a plus)
Must have a High School Diploma or equivalent.
Must have a minimum of 2 years’ relevant work experience in customer service, telecommunications, or technical support
Strong communication and organizational skills
Demonstrate personal excellence including punctuality, integrity and accountability
Ability to demonstrate sensitivity and compassion
Ability to work nontraditional schedules/shifts, including evenings, weekends and holidays
Must have ability to work independently and in a team environment
A quiet workplace so you can focus on delivering excellent service to our customers
Must have DSL or high speed internet service with a minimum speed 25 MB/s, preferred upload speed 50 MB/s
Candidates must provide and meet all technical requirements prior to the first day of training

Benefits

Comp & perks

Comprehensive Healthcare/Dental/Vision Plans
401K Retirement Plan with Company Match
Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
Paid Volunteer Time
Paid Parental Leave
Hotwire Service Discounts – for employees who live on a property serviced by Hotwire.
Discounted service offerings are provided for high-speed internet, video service, phone, and security service
Employee Referral Bonuses
Exclusive Entertainment Discounts/Perks

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicesales skillsaccount managementproblem solving

Soft Skills

communication skillsorganizational skillspunctualityintegrityaccountabilitysensitivitycompassionteamworkindependence

Certifications

High School Diploma