Banquet Manager
Hotel Equities
full-time
Posted on:
Location Type: Office
Location: Billings • Montana • 🇺🇸 United States
Visit company websiteSalary
💰 $58,000 - $62,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage banquet service operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding Customer Service/ financial goals.
- Position is responsible for long and short term planning and day-to-day operations of the banquet section.
- Recommends policy and procedural changes.
- Implements and monitors and department's budget and manages expenses within approved budget constraints.
- Analyze banquet event orders, communicate effectively with customers, managers and associates to ensure that all room setups, equipment, supplies, staffing and menus meet/exceed customer's expectations.
- Review all schedules, equipment, supplies and organize work flow to ensure a quality event to customers on a daily basis.
- Monitor and control banquet budget (i.e., labor costs, beverage costs, supplies and equipment and coordinate with event budgets to maximize revenue and minimize expenses while providing quality guest service.
- Implement company programs (company/franchise) and resolve daily operational problems through consistent monitoring of banquet operations to ensure compliance with safety and security regulations, procedures and to ensure an optimum level of service, quality and hospitality.
- Supervise human resources in the banquet area to retain and motivate associates, hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, recommend discipline and termination, as appropriate.
Requirements
- High School diploma /Secondary qualification or equivalent
- Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
- Requires advanced knowledge of the principles and practices within the catering, food and beverage and hospitality professions.
- This includes experiential knowledge for management of people, complex problems, efficient sales activities and food and beverages management.
- Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations.
- Ability to make occasional decisions which are generally guided by established policies and procedures.
- Good oral and communications skills.
- Second language preferred.
- Must have professional appearance and attitude.
- Excellent hearing necessary for verbal interaction with guests and associates.
- Excellent vision necessary to view set-ups.
- Excellent speech communication skills required for verbal interaction with guests and associates.
- Excellent literacy necessary to read BEOs, process gratuities and payroll, etc.
- Basic math skills are used frequently when handling cash or credit.
Benefits
- Medical/Dental/Vision
- Vacation & Holiday Pay
- Same-day pay available
- Employee Assistance Program
- Career Growth Opportunities/ Manager Training Program
- Reduced Room Rates throughout the portfolio
- Third Party Perks (Movie Tickets, Attractions, Other)
- 401(k)
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Life insurance
- Parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
budget managementevent planningfood and beverage managementcustomer servicestaffingperformance reviewssales activitiesproblem solvingdata analysiscash handling
Soft skills
communication skillsleadershipteam motivationdecision makingorganizational skillsinterpersonal skillscoachingcounselingopen communicationprofessional appearance
Certifications
High School diplomaSecondary qualification