Senior Partner Success Manager, Omni

Hotel Engine

Senior Partner Success Manager overseeing the post-go-live success of Omni partners. Responsibilities include driving GBV growth and partner relationship management in travel tech.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $120,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

Own post-go-live success for a portfolio of enterprise and midmarket Omni partners from first booking through sustained GBV growth
Monitor partner health across booking volume, rate quality, conversion, and engagement; flagging risks and acting before they compound
Drive GBV growth within your portfolio through proactive check-ins, performance reviews, and optimization recommendations
Lead QBRs for strategic accounts and health check-ins for mid-market accounts, translating data into forward-looking strategy, not just reporting
Serve as the first line of escalation for post-live partner issues, coordinating with Solutions Engineering and Product to drive resolution
Ensure no partner goes 60+ days post-go-live without a meaningful check-in — catching adoption gaps before they become churn risks
Get looped in at contract signature (before the SE starts the technical build) so you understand the partner’s goals, team, and definition of success from day one
Coordinate alongside the SE during the implementation window: own the commercial and relationship track while SE owns the technical track
Define activation milestones with each partner and hold both sides accountable to them
Drive partners to first booking within the implementation window; own the handoff from SE to ongoing success management
Build the partner’s internal champions — product, commercial, and operational contacts — so Engine has multi-threaded relationships before go-live
Manage a tiered portfolio of strategic juggernauts to flashy startups, prioritizing your book according to revenue and brand potential
Identify expansion opportunities within existing partner footprints — new use cases, user segments, or product lines
Surface groups and channel pipeline opportunities and upsell in partnership with the Business Development team
Contribute to the $30M Omni GBV goal through active portfolio management and a relentless focus on partner activation and retention
Feed partner insights back into product and SE — you are the voice of the live partner base.

Requirements

What you’ll need

8+ years in partner success, customer success, or strategic account management — ideally in travel tech, API/platform products, fintech, or SaaS
Demonstrated track record managing a portfolio of B2B relationships with measurable revenue or GBV outcomes
Experience working alongside or coordinating with technical teams without owning the technical work yourself
Strong data orientation: you use metrics to tell stories, diagnose problems, and drive partner conversations
High bar for communication: written, verbal, and async — you can synthesize a complex partner situation into a clear update for your VP
Comfortable managing ambiguity and structuring your own work without constant direction.
Prior experience with API-based product partnerships or platform integrations — you understand what it means for a partner to ‘go live’ technically and commercially
Familiarity with hotel supply, OTA distribution, or corporate travel
Experience building or contributing to health scoring models, QBR frameworks, or partner onboarding playbooks
Exposure to GBV-based commercial models.

Benefits

Comp & perks

Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
Benefits: Check out our full list at engine.com/culture.
Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.

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Hard Skills & Tools

Portfolio ManagementHealth Scoring ModelsQBR FrameworksPartner Onboarding PlaybooksRevenue Growth Strategies

Soft Skills

Problem SolvingAdaptabilitySynthesis of Complex Information