Monitor API connections and integrations with supply partners, proactively identifying issues with data quality, response accuracy, or operational workflows.
Diagnose, triage, and resolve real-time and recurring problems, including undocumented errors, data discrepancies, and rate limiting behaviors.
Partner with Engineering to QA new supplier integrations and system changes before and after deployment, including reviewing API behavior, validating fix effectiveness, and surfacing edge cases that automated testing may miss.
Collaborate cross-functionally with Product, Engineering, and Supply teams to align on impact, prioritize high-severity incidents, and expedite resolution.
Lead or participate in incident management, investigating root causes and ensuring all relevant details (logs, error messages, impacted workflows) are documented in tracking systems.
Maintain and update documentation, knowledge bases, and standard operating procedures to drive efficiency and support continuous improvement.
Develop and track incident metrics (e.g., response times, resolution SLAs, recurring issue types) to inform supplier performance reviews and system enhancements.
Assist with ongoing monitoring, reporting, and process optimization to reduce incident frequency and improve platform reliability.

Requirements

3+ years diagnosing and resolving API and third-party integration issues in a production environment.
Strong technical skills, including data analysis, fluency with APM tooling, and experience with API technologies and protocols such as REST, SOAP, gRPC, webhooks, and websockets.
Experience participating in QA or validation workflows alongside Engineering teams, including reviewing API behavior, writing reproduction steps, and confirming fix effectiveness.
Excellent verbal and written communication skills, with the ability to translate technical issues for diverse stakeholders and drive cross-team resolution.
Customer-oriented and outcomes-driven, with the ability to manage competing priorities under pressure.
Ability to work collaboratively with external partners and internal teams to resolve complex operational or technical challenges.

Benefits

Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
Benefits: Check out our full list athttp://engine.com/culture.
Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

APIdata analysisAPM toolingRESTSOAPgRPCwebhookswebsocketsincident metricsQA

Soft Skills

communicationcustomer-orientedoutcomes-drivencollaborationproblem-solvingprioritizationdocumentationcontinuous improvementincident managementroot cause analysis