Salesforce Service Cloud Admin
Hotel Engine
contract
Posted on:
Location Type: Remote
Location: Anywhere in Latin America
Visit company websiteExplore more
About the role
- Craft and execute innovative strategies to streamline and automate customer support workflows, reducing case backlog and improving resolution times, ensuring Engine delivers exceptional service.
- Collaborate with cross-functional teams including engineering, product, and customer support to implement and optimize Salesforce Service Cloud solutions that enhance the overall customer experience.
- Lead the design and management of complex screen flows and Omni-Channel configurations to increase operational efficiency, scalability, and responsiveness within the support organization.
- Provide exceptional support and actionable insights to internal teams, enabling data-driven decisions that elevate customer satisfaction and drive continuous improvement.
Requirements
- Experience: 3+ years of hands-on experience as a Salesforce Administrator, with a strong focus on Service Cloud.
- Skills: You’re a problem-solver with expertise in case management, workload reduction, and building complex screen flows to streamline customer support processes. You thrive in fast-paced, innovative environments and have a proven track record of automating workflows to improve efficiency.
- Tech-Savvy: Bonus points if you’re fluent in Salesforce Omni-Channel, OmniStudio, and have experience with AWS Connect telephony integration. Familiarity with Agentforce is a plus.
- Mindset: You’re ready to roll up your sleeves, collaborate closely with cross-functional teams, and deliver results that reduce support case loads and enhance customer satisfaction.
Benefits
- Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
- Check out our full list atengine.com/culture.
- Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.
- Perks and benefits may vary based on employment type, location, and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Salesforce AdministratorSalesforce Service Cloudcase managementworkload reductionscreen flowsworkflow automationSalesforce Omni-ChannelOmniStudioAWS ConnectAgentforce
Soft Skills
problem-solvingcollaborationinnovationdata-driven decision makingcustomer satisfactioncontinuous improvementoperational efficiencyresponsiveness