Hotel Engine

Event Sales Coordinator

Hotel Engine

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $75,000 per year

Job Level

Junior

About the role

  • Own and convert inbound group travel leads by proactively reaching out to engage clients and guiding them through the booking process to completion.
  • Own the coordination of timelines, hotel communication, and key logistics — including gathering RFPs — to ensure group bookings are successfully executed.
  • Proactively resolve booking challenges—such as budget changes, shifting guest needs, or timeline adjustments—while keeping customer satisfaction a top priority.
  • Guide new prospects through the event booking process with the goal of converting interest into confirmed bookings, while educating them on how to use the platform effectively.
  • Qualify and actively pursue inbound group travel leads to drive booking conversions.
  • Identify and act on upsell or cross-sell opportunities by engaging clients directly and collaborating with the broader sales team as needed.
  • Ensure all client activity, booking progress, and event details are accurately tracked in our CRM and internal tools in real time.
  • Work closely with Sales, Customer Success, and Supplier Relations to align on group booking details, resolve roadblocks, and ensure seamless execution.
  • Take ownership of all communication by proactively updating internal teams and clients with timely, clear information on booking status and any issues.
  • Surface recurring challenges and propose process improvements to streamline the group booking experience for both clients and internal stakeholders.

Requirements

  • 1–3 years of experience in a customer-facing role (events, hospitality, sales support, SDR, customer success, etc.)
  • Proven background in high-volume, customer-facing roles that blend sales and service — such as inside sales, sales development, event coordination, or customer success; (experience in travel, hospitality, or SaaS preferred.)
  • Comfortable using CRM tools (Salesforce, HubSpot) and modern productivity platforms
  • Strong organizational abilities to manage multiple accounts and deadlines; excellent communication skills for proactive client engagement and cross-team collaboration; comfortable using CRM and data tools to monitor pipeline and customer activity.
  • Driver, not passenger — self-driven with a hunter mentality who takes full ownership and relentlessly pursues results; curious and data-informed to identify client needs and growth opportunities; adaptable and thrives in a fast-paced, evolving environment.
  • Customer-obsessed with a passion for delivering exceptional service; collaborative team player with a relentless will to win and exceed goals.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer-facing experiencesales supportevent coordinationbooking process managementupsellingcross-sellingRFP gatheringpipeline monitoringprocess improvement
Soft Skills
organizational abilitiescommunication skillsproactive engagementcollaborationself-drivencuriosityadaptabilitycustomer obsessionteam playerresults-oriented