Email Manager

HostPapa

Email Manager at HostPapa overseeing email operations and infrastructure management. Leading a team, ensuring platform reliability, and driving continuous improvement in email deliverability.

Posted 5/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

DNSGrafanaSMTP

About the role

Key responsibilities & impact

Lead, mentor, and develop a team of email operations and deliverability specialists, managing priorities, performance, and ongoing team growth
Oversee the administration, maintenance, and continuous improvement of email infrastructure, MTAs, authentication protocols (SPF, DKIM, DMARC), DNS configurations, filtering systems, and overall platform reliability
Monitor platform health, deliverability metrics, sender reputation, and inbox placement, proactively troubleshooting complex mail delivery and infrastructure issues
Act as the primary point of contact for customer and internal mail-related escalations, coordinating cross-functionally with Support, Engineering, Security, and Account Management teams to drive timely resolution and root cause analysis
Lead incident response efforts related to platform outages or degraded delivery events while maintaining clear escalation processes, SLAs, and communication standards
Ensure compliance with applicable email-related regulations and best practices, including CAN-SPAM, CASL, GDPR, anti-spam protections, and acceptable email usage policies
Provide operational reporting and strategic recommendations to the Director of Mail Infrastructure while identifying opportunities to improve tooling, automation, scalability, and operational efficiency
Stay current on industry trends, emerging threats, and evolving best practices related to email infrastructure, security, and deliverability
Support other tasks or projects as assigned to meet team and business needs

Requirements

What you’ll need

4+ years of experience in email operations, deliverability, or mail infrastructure environments
1–2+ years of team leadership or people management experience
Strong knowledge of email protocols including SMTP, IMAP, POP3, and MIME
Hands-on experience with SPF, DKIM, and DMARC implementation and troubleshooting
Experience diagnosing and resolving complex mail delivery issues within enterprise or SaaS environments
Familiarity with MTAs such as Postfix, Sendmail, or Exim
Experience managing escalations and communicating effectively with both technical and non-technical stakeholders
Strong operational mindset with the ability to balance technical troubleshooting and team leadership responsibilities
Experience with DNS management related to email routing and authentication is considered a plus
Familiarity with monitoring and observability platforms such as Grafana or Datadog is beneficial
Exposure to phishing prevention, spoofing protection, and email security best practices is preferred
Experience working in high-volume or transactional email environments is highly valued

Benefits

Comp & perks

Work from anywhere - this is a remote opportunity
A competitive salary that values you and your unique skill sets
Career advancement & professional development opportunities to help you reach your full potential
Flexible work arrangements to support work/life balance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

email operationsdeliverabilitymail infrastructureemail protocolsSPFDKIMDMARCSMTPIMAPPOP3

Soft Skills

team leadershippeople managementcommunicationoperational mindsettroubleshootingcross-functional coordinationincident responsestrategic recommendationscustomer escalation managementperformance management