Associate Customer Success Manager

Hostaway

Customer Success Associate supporting SMB clients at Hostaway, managing ticket requests and retention strategies within a remote setup in the Philippines.

Posted 4/30/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Handle and process cancellation requests, discount requests, and training requests, focusing on retaining customers and preventing churn.
Improve usage and adoption through proactive and content-driven communications.
Diagnose potential barriers to renewal and work with customers to overcome these barriers.
Demonstrate commitment to our customer base through the highest level of responsiveness.
Identify ways we can consistently delight our customers.
Proactively communicate with customers to provide helpful information, invite them to events, and assist with outreach campaigns.

Requirements

What you’ll need

2+ years of experience in Customer Success, Account Management, Renewals, or another customer-facing role in a SaaS environment.
Experience managing a high volume of customer interactions in a structured, fast-moving environment.
Confidence handling tickets, customer requests, billing or cancellation-related conversations, and retention-focused discussions.
Strong communication and relationship-building skills.
Excellent organizational skills and the ability to prioritize across multiple accounts and requests.
A problem-solving mindset, with the ability to simplify complex issues for customers.
Professional Fluency in English.
Comfort working in a remote, international team environment.

Benefits

Comp & perks

Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table.
Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company.
Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good.
Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary.
Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementRenewalsSaaSCustomer InteractionsTicket HandlingBillingRetention

Soft Skills

CommunicationRelationship BuildingOrganizational SkillsPrioritizationProblem-SolvingResponsivenessCustomer Delight