Hostaway

Enterprise Onboarding Specialist

Hostaway

full-time

Posted on:

Location Type: Remote

Location: Arizona • Florida • United States

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About the role

  • Lead end-to-end onboarding implementations for Enterprise customers from kickoff through successful completion.
  • Serve as the primary point of contact and trusted advisor for Enterprise stakeholders throughout onboarding.
  • Build and execute milestone-based onboarding plans aligned to customer goals, timelines, technical requirements, and rollout strategy.
  • Manage onboarding timelines, dependencies, risks, stakeholder expectations, and implementation visibility across systems such as Salesforce and Rocketlane.
  • Align Hostaway capabilities to customer workflows and business objectives to drive successful adoption.
  • Coordinate cross-functional implementation activities with Sales, Customer Success, Product, and Support teams.
  • Deliver tailored onboarding workshops, training sessions, and solution walkthroughs for customer teams and leadership.
  • Identify opportunities to improve onboarding processes and support onsite onboarding engagements when needed.

Requirements

  • 3 to 5+ years experience in SaaS onboarding, implementation, or project management roles supporting mid market or Enterprise customers
  • Strong project management skills with experience coordinating multi-stakeholder implementations
  • Experience working with complex customer environments and cross-functional decision makers
  • Excellent communication, facilitation, and executive level presentation skills
  • Ability to manage multiple concurrent onboarding implementations with competing priorities
  • Strong problem-solving mindset and ability to navigate ambiguity in fast-growing environments
  • Experience delivering structured onboarding or implementation frameworks
  • Comfort working directly with technical and operational stakeholders
  • Willingness to travel occasionally for onsite customer onboarding engagements
Benefits
  • Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
  • 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table.
  • Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company.
  • Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.
  • Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
  • Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
  • Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary.
  • Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS onboardingimplementationproject managementonboarding frameworksmilestone-based planningrisk managementstakeholder managementcustomer workflows alignmenttraining deliverysolution walkthroughs
Soft Skills
communicationfacilitationpresentationproblem-solvingnavigating ambiguitymulti-taskingcross-functional collaborationcustomer engagementtrust buildingadaptability