Hospital Association of Oregon

IT Support

• Manage external MSP vendors and assess that resources are allocated appropriately.
• Assess and evaluate existing user hardware and provide recommendations for acquisitions or disposals to improve efficiency and security.
• Serve as the primary point of contact for desktop support to enterprise users, ensuring timely resolution of user issues and minimal operational disruption.
• Act as a liaison between staff and external IT consultants to facilitate troubleshooting and problem resolution.
• Collaborate with third-party vendors to resolve technical issues with various systems.
• Develop, implement, and audit technical procedures and documentation standards.
• Track hardware assets, software licenses, networks and endpoint devices throughout their operational lifecycle.
• Oversee the configuration and customization of the company’s MS Dynamics CRM to ensure streamlined workflows.
• Administer and manage the Azure environment, including Entra ID (formerly Active Directory), Virtual Machines, Storage Accounts, Networks, Databases, and App Services.
• Evaluate resource utilization and performance metrics, proactively identifying and recommending solutions to resolve bottlenecks within Azure resources.
• Diagnose constraints on Azure resources for utilization and performance.

Information Technology Manager