Support Technician, Cybersecurity
Hornetsecurity
full-time
Posted on:
Location Type: Hybrid
Location: Hem • France
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Salary
💰 €52,000 - €57,000 per year
Tech Stack
About the role
- Diagnose and resolve technical issues for our business customers via phone, email, and online chat
- Build personalized customer relationships by delivering an exceptional customer experience
- Escalate incidents to the development team and track them through to resolution
- Convey customer feedback to the product development team
Requirements
- Good understanding of basic network protocols / email security
- Excellent logical, analytical, and problem-solving skills
- Customer service mindset and ability to manage high-level clients under pressure
- Experience troubleshooting SMTP issues with Hornetsecurity products
- Professional proficiency in English and French – any additional language is an asset
Benefits
- Work schedule: forfait jour (day-based annualized schedule)
- Time off: 5 weeks of statutory vacation + RTT (additional time-off days)
- Meal vouchers: €10 value (Hornetsecurity contribution: €5.92)
- 100% coverage of public transport expenses
- Pension plan & health insurance (AXA)
- Sports and wellness benefits (subsidy)
- International exchange program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
network protocolsemail securitytroubleshootingSMTPHornetsecurity products
Soft skills
analytical skillsproblem-solving skillscustomer service mindsetability to manage clients under pressurecommunication skills