Salesforce Business Architect

Horizontal Digital

Salesforce Business Architect at Horizontal Digital guiding clients through business consulting and process architecture for Salesforce solutions. Leading enterprise-wide transformations and developing operational roadmaps.

Posted 5/12/2026full-timeDubai • 🇦🇪 United Arab EmiratesSeniorLeadWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Operate at the intersection of business consulting, process architecture, and Salesforce solution design
Lead clients from abstract business vision to structured, implementable requirements
Shape enterprise-wide process transformations and enable scalable Salesforce programs
Lead structured discovery and stakeholder workshops to define business objectives, pain points, and transformation opportunities
Translate business intent into capability models, BPMN process architectures, epics, and user stories
Define future-state operating models and end-to-end process designs
Own requirements lifecycle management from ideation to backlog refinement, prioritization, and acceptance criteria
Advise on optimal use of Salesforce OOTB capabilities vs. customization
Develop capability roadmaps, transformation blueprints, and prioritization frameworks
Act as a trusted advisor to business stakeholders, driving value-led conversations and continuous improvement
Mentor Business Analysts and Functional Consultants on business architecture, process modelling, and stakeholder engagement

Requirements

What you’ll need

8+ years of experience as a Business Architect, Functional Lead, or Senior Consultant in Salesforce or digital transformation programs
Strong client-facing experience, leading workshops, stakeholder alignment, and requirements definition
Expertise in business process modelling (BPMN) and requirements engineering
Solid understanding of Salesforce platform capabilities and design trade-offs (configuration vs. customization)
Experience across core Salesforce clouds (Sales, Service, Experience; exposure to Commerce/Revenue/Data Cloud is a plus)
Proven delivery of functional artifacts (process maps, capability models, user stories, solution blueprints)
Candidates with one or more of Salesforce consultant certificates (Sales, Service, Experience, Commerce, Revenue etc) are preferred.

Benefits

Comp & perks

22 working days holiday
Comprehensive medical insurance plan for employee and spouse and children
Visa for employee and spouse and children
Flexible office times and working from home twice per week
Remote working from a place of your choice for 2 weeks a year
Free snacks and drinks in the office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business process modellingrequirements engineeringSalesforce solution designcapability modelsBPMN process architecturesuser storiesprocess mapssolution blueprintstransformation blueprintsbacklog refinement

Soft Skills

client-facing experiencestakeholder alignmentrequirements definitionmentoringtrusted advisorvalue-led conversationscontinuous improvementleadershipcommunicationorganizational skills

Certifications

Salesforce Consultant CertificateSalesforce Service CertificateSalesforce Experience CertificateSalesforce Commerce CertificateSalesforce Revenue Certificate