Software Engineer

• Analyze error logs and review inherited code to determine root cause of issues reported by the client.
• Utilize systems like Jira Service Desk and Microsoft Teams to communicate directly with clients or team members regarding findings and recommendations.
• Work directly with the client on system enhancements and bug fixes on a per-ticket basis.
• Educate yourself on a variety of different clients, their industries, and their codebases to offer solutions in the moment and forward-thinking recommendations.
• Learn and develop your experience with tools, technologies, and platforms like Sitecore, Coveo, Solr, Contenful, Order Cloud, Azure Cloud, AWS, JSS, and a variety of custom solutions.
• Participate in a weekly on-call rotation with all other team members.
• Be part of a global team of experienced Application and Infrastructure engineers; improve analysis and troubleshooting skillsets and collaborate across disciplines.

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